Destination Hotels & Resorts Director of Information Technology in Vail, Colorado

29807BRPosition Title:Director of Information TechnologyJob Overview:The I.T. Director is responsible for overseeing and implementing direction of all computing technology associated with Information Technology at Manor Vail Lodge and two other Destination Residence Properties, and ensuring that the direction coincides with the business strategies of the entire project. He or she will supervise the Information Technology department to ensure that departmental goals and tasks are met. He or she will ensure that the department provides maintenance and support for desktop and laptop computers and provides end user support for hardware and software problems. He or she will also be responsible for installing, maintaining, repairing, administering and troubleshooting equipment and software necessary for operation of the Local Area Network. This position is responsible for the overall management of the property’s systems. S/he will be responsible for providing system troubleshooting and error resolution with users and vendors of systems and managing the successful operation of the IT Department.

Req ID:29807BRCity:VailEssential Functions:

  • Develop and oversee implementation of solutions and ensure that these solutions are consistent with the overall I.T. strategy of Destination Residences in Vail and the business goals of the properties;

  • Manages the overall IT operation for Destination Residences in Vail;

  • Develop and implement plans, procedures, and documentation;

  • Responsible for reinforcement of department and company standards through training;

  • Evaluation of property needs and technologies that can provide solutions;

  • Ability to resolve complex problems with work-arounds and solutions;

  • Prepares annual budgets and operates the department within those guidelines;

  • Manages all IT capital expenses and requests;

  • Oversees the selection and purchase of new systems hardware and software;

  • Proactively develops and maintains instruction and guidelines for end users in the operation of their software and hardware systems;

  • Provide leadership in setting the overall technical vision for the properties;

  • Negotiate contracts with vendors;

  • Manage vendors that are contracted to implement and support applications;

  • Takes a proactive approach in assisting with vendor upgrades and property specific systems;

  • Ensure acceptable performance in computing and network systems;

  • Provide end user support for desktop and network related problems;

  • Setup computer software and hardware for new/existing staff;

  • Setup and maintain all user account and computer configurations;

  • Maintain complete and accurate software/hardware inventory;

  • Monitor server performance, disk space, error logs, and backups of

  • critical systems;

  • Provides on-call service for emergency desktop/network maintenance, afterhours troubleshooting and error resolution;

  • Maintain a customer service focus;

  • Performs other duties as assigned


  • At least five years in a networked computer environment required

  • At least three years of management experience preferred

  • Prior resort/hotel experience preferred

  • Must be able to accurately follow instructions, both verbally and written

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must be willing and able to be “on call” for after hour IT emergencies

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally

  • Must be able to stand on feet and walk throughout the day, including walking on uneven ground

  • Must be able to frequently lift and carry up to 40 lbs

  • Must be able to bend, squat, push, pull frequently

Job Type:Full Time Property:Manor Vail LodgeArea of Interest:Information Technology Company Introduction:At Two Roads Hospitality, we celebrate curiosity and we applaud individuality. Our goal is to create remarkable experiences around the globe and our core values are the hallmark of everything we do. Throughout our portfolio our core values describe every guest, owner, team member and partner. Included in our portfolio are Alila Hotels and Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie hotels. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join the Two Roads Hospitality family.Property Introduction:Manor Vail Lodge is located creek-side at Golden Peak Base, providing guests and condominium owners with accessibility to Vail Village. Guests can enjoy Vail’s variety of summer and winter activities while staying in the lodge’s cozy hotel rooms or fully furnished condos. Whether skiing during the winter months or hiking in the summer, Manor Vail Lodge offers guests premier amenities in a location convenient to the heart of Vail Village. Guests of Manor Vail Lodge enjoy dining at The Fitz restaurant or The Fitz bar and lounge’s fireplace. The lodge also provides meeting and conference facilities, a resort spa and four hot tubs for guests enjoyment.State:ColoradoType of Position:Mid and Senior Level ManagementBrand:Destination Hotels