KeyCorp Lead Specialist in Superior, Colorado
Posting TitleLead SpecialistLocation/Division1000 South McCaslin Blvd, Superior COJob DescriptionEssential job duties* Primary focus is on moderate execution within defined parameters with someexpansion to complex issues based on development. Roles at this level areresponsible for moderate operational and/or administrative work* Administering moderate procedures, analysis, tasks and reporting whilereceiving limited instructions for filing, recording, processing,servicing, recording, and/or organization of documentation associatedwith a product or process* Reviews and ensures proper documentation or procedures are used for moderateactivities* This role covers a combination of staff within the areas of credit cards,retail banking, small business banking, consumer lending, mortgagebanking, collections, recovery, origination, or auto finance and covera broad range of responsibilities and duties* Identifies and resolves moderate issues by following establishedguidelines. Refers more complex problems to Senior level or supervisor. Mayprovides service in relation moderate complex billing inquiries, servicerequests, suggestions and complaints from customers* Individual at this level is expected to use some independence of thought butto refer more complex problems to supervisors or other experts. whilecontributing to work flow or process change and redesign, and to form astrong basic understanding of the specific product or process* Accountable for regular reporting and analysis requests* Typically covers a broad range of responsibilities rather that focusing onone specific role.* Recommends and implements programs to solve routine issues* Is fully proficient in duties while working under moderate to limitedsupervision.* Other duties as assignedRequired and/or Preferred Qualifications* Typically 1-3 years of experience in operations role* High School Diploma or GED equivalent. College degree preferred* Works well with others in a fully developed work team environment* Open minded and adaptable to new ideas in a changing environment* Excellent customer service skills* Proven excellent verbal/written communication and interpersonal skills* Demonstrated leadership skills* Ability to work under pressure and meet deadlines* Analytical, research and problem resolution skills* Proficient in 10-Key, able to perform with a high degree of speed andaccuracy.* Comfortable navigating multiple computer systems and applications* Proficient in Microsoft Office applications* Intermediate understanding of accounting principles* Intermediate understanding of banking policies, procedures, governmentregulations* Intermediate understanding of loan documentation* Proven ability to handle all monetary/ processing functions independently* Moderate knowledge/experience in multiple payment delivery channels;OLDS, Lockbox, ACH, wires* Moderate knowledge of banking policies, procedures and governmentalregulations* Ability to perform moderate scheduled and non-scheduled maintenancefunctions* Proven ability to handle high transaction volumes accurately* Ability to meet production goals* Proven ability to handle all customer service inquires and diffuse difficultcustomer situations independently* May train or assist in training new staff* Ability to work with minimal supervision in decision making* Exceptional attention to detail.* Excellent customer service skills.Requisition Number46007BRSchedule TypeFull-TimeStateColoradoFLSA StatusNon-ExemptEEO StatementAddress 11000 South McCaslin BoulevardCitySuperiorKeyCorp is an Equal Opportunity and Affirmative Action Employer committed toengaging a diverse workforce and sustaining an inclusive culture. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, genderidentity, national origin, disability or veteran status.