Steamboat Ski & Resort Corp. Travel Agent - Winter Seasonal - Full Time in Steamboat Springs, Colorado
Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.
Who We’re Looking For: Friendly folks who want to work at the best summer vacation destination, play in the outdoors and meet friends from around the world. If you like to provide incredible guests service with a friendly attitude, then you’re ready to join our team. If you’re dream job includes working in the sunshine, interacting with guests, rewarding work, rides on a mountain coaster, employee parties and more, we’d love to hear from you!
Perks & Benefits: Steamboat offers many exciting perks and benefits including a Steamboat ski pass for you and eligible dependents, competitive compensation, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates, access to employee housing (seasonal full time only), 401(k) profit sharing plan (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp.
Join the Steamboat Central Reservations team and help our guests plan the vacation of their dreams! We can reserve everything from flights to condos to dining, lessons, rental equipment, hot air balloons rides and much more! Earn hourly wage + commission and possibly earn free Airline Tickets. If you’re a computer savvy multi-tasking helpful and friendly individual, we need you on our team! Position includes a Steamboat Ski pass for you and eligible dependents. Looking for applicants available 24-40 hours/week.
Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:• Provide customers accurate information consistent with department standards, document customer information, recap itinerary, and advise of correct terms and conditions. • Respond to telephone, email, and online chat inquires to sell flights, lodging, activities, and ground transportation.• Perform outbound guest and reservation follow up via phone and email on a daily basis.• Possess superior communication skills; verbal and written.• Strong ability to handle technology effectively.• Strong ability to be flexible, change gears quickly and adapt to different people, style and projects.• Possess a lighthearted, positive attitude; confident and calm under pressure.• Perform to and exceed qualitative and quantitative performance goals and standards.• Show a strong sense of responsibility and the desire to get things done properly.• Demonstrate ability to work a flexible schedule including evenings, weekends, and holidays.• Maintain punctuality and attendance, positive attitude and willingness to assist in any project as needed.• Compliance with all company policies and procedures as well as any regulatory requirements.• Other duties, as assigned.
Minimum skills, experience, education and ability required for this job:• Minimum of one-year work experience in customer service or sales.• Experience in the travel and hospitality industry preferred.• Experience working in a high-volume call center preferred.• Proficiency in the use of computer business applications, a working knowledge of computerized reservations systems and the ability to trouble shoot issues.• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.• High school diploma or equivalent required; associates or bachelor’s degree preferred.• Ability to interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards.• Previous experience using Inntopia, SMS, and/or RTP helpful.• Ability to adhere to all safety policies.• A passion for skiing/snowboarding and/or familiarity with Steamboat Resort.
Physical Requirements:• Must be a minimum of 18 years of age.• Read, write and communicate verbally in English in a clear and professional manner.• Ability to sit and input data into the computer while listening/talking on the phone for extended periods.• Will use a telephone headset for extended periods.
Miscellaneous information:• Central Reservations hours 6:45 am - 7:00 pm daily (Mountain Time)• This is a non-exempt hourly paid position subject to overtime pay.• Pay plus Sales commission and the opportunity to earn airline tickets!• Employment for this job is contingent upon the successful completion of a background check.• We ask that you commit to the training and the first 90 days of employment with minimal pre-approved time off.• No employee housing is available with these positions• Training must take place in Steamboat – 2 weeks minimum required, Monday – Friday 8:30 am to 5 pm• Agents will then work from home and must have a suitable internet connection (wi-fi is not sufficient – plug in to router required) and a desk space to work free from interruption• Work from home staff must reside in Colorado
• Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper
The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Steamboat area base hourly pay range: $13.00 per hour + Commissions
Steamboat Ski & Resort Corporation is an equal opportunity employer
Problem Solving: Expert
Customer Service: Expert
- Enthusiastic: Shows intense and eager enjoyment and interest
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- High School or better
Knowledgeable about the Steamboat Area
Previous sales or customer service experience