Jacobs Client Support Administrator IRES - SAFB in Schriever AFB, Colorado
Client Support Administrator IRES - SAFB
Description of Duties:
The Client Support Administrator (CSA) supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. The candidate will:
Conduct day-to-day administration of hardware, software, network and users.
Provide in person and Phone Support to MDA End user troubleshooting Computers, Printers, Software, Operating Systems, and Office Products.
Install Hardware at End Users offices (Laptops, Desktops, Monitors, etc).
Contribute to large scale Projects and Events.
The successful candidate will:
- Have strong written and verbal communication
This is a Customer facing position
Some travel is required.
This position will be filled at Schriever AFB, Colorado Springs, CO.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate will be assigned as an employee for Jacobs or one of the following teammate companies: HX5, GCS, ERC, MEIT or Aerodyne.
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 8 years of general experience; Associate's degree and 6 years of general experience; Bachelor's degree and 4 years of general experience; Master's degree and 2 years of general experience.
Must have at least 4 years of directly related experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service deliver frameworks
Must have a current DOD 8570 IAT level II certification (e.g.Security , Systems Security Certified Practitioner)
Must be able to lift and carry 25 LBS
Must have an active DoD Secret Security Clearance
- Experience in Customer Service, and DoD Experience
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Job Information Technology
Primary Location United States-Colorado-Schriever AFB-20348-SHRV
Other Locations United States-Colorado-Colorado Springs
Job Type Experienced
Travel Yes, 10 % of the Time
Req ID: ADV0000NI