Colorado Veterans Jobs

Colorado Veterans Jobs

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Bank Of The San Juans Customer Service Representative in Rangely, Colorado

About the RoleCustomer Service Representatives (Tellers) are the face of our company andrepresent Bank of the San Juans in the community while adhering to our CoreValues: Honesty and Integrity, Service to the Customer, Teamwork,Respect for the Individual, and Giving to the Communities We serve. Therole of the Customer Service Representative is to greet customers with asmile, assess and fill their needs in a professional manner. Process allcustomer deposits, withdrawals, loan payments, and sell cashier checksand follow established procedures. The Customer Service Representativedemonstrates a high degree of accountability while delivering superb customerservice and compiling with all banking laws and regulations.Bank Happy. Work Happy. Right Here.DUTIES AND RESPONSIBILITIES:* Greeting all customers immediately meeting our Service Excellence Pledgestandards.* Actively participate in the High Performance Checking (HPC) programincluding Branch HPC displays, Big Days, and Tell a Friend program.* Cash Checks, process deposits, withdrawals, transfers and negotiableinstruments.* Process night deposit* Accept payments for loans, lines of credit, safe deposit boxes.* Issue Cashier's Checks and Credit Card Advances.* Assist Customers in reconciling accounts, closing accounts, changingaddresses.* Exhibit proficiency and accuracy in cash handling skills includingcounting, posting, balancing and buying and selling responsibility.* Provide Customer service on ACH and ATM inquiries and disputes, on-linebanking inquiries and resets.* Provide Statement printouts and check copy requests.* Refers the customer to the appropriate department for further assistance.* Know the features and benefits for bank products and services.* Effectively sell and cross sell the services and accounts offered by theBank. Be able to maintain a pleasant, helpful demeanor toward customers andpersonnel.* Answers incoming calls, directs calls, and takes messages.* Proper usage of Jack Henry System as well as other supporting systems.* Must comply with applicable laws and regulations, including but notlimited to, the Bank Secrecy Act, the Patriot Act, and the Office ofForeign Assets Control.* Other misc. duties as assigned.About YouQUALIFICATIONS:High school diploma or equivalent.Minimum of 6 months prior Customer service experience is required.KNOWLEDGE, SKILL, ABILITY:Proficiency in computer applications.Ability to understand and follow written and oral instructions.WORK ENVIRONMENT: Must be capable of up to 10% travel (e.g. 2 days/month) by automobile(as driver and passenger), commercial airlines, rental vehicles andpublic transportation and be able to lodge in public facilities. Travel willbe necessary to conduct the duties of this job, and the employee must havethe ability to drive and have proper licensing.Must be able to routinely perform work indoors in climate-controlled sharedwork area with moderate noise level.Must be able to work Monday-Friday with rotating Saturdays.PHYSICAL DEMANDS: The physical demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is often requiredto: sit; use hands in repetitive motions to finger, grasp, handle orfeel; and talk or hear, as well as be required to: stand; walk; andlift or reach with hands and arms. The employee may also be required to:crouch (Bending the body downward and forward by bending leg and spine),stoop (Bending body downward and forward by bending spine at the waist. Thisfactor is important if it occurs to a considerable degree and requires fullmotion of the lower extremities and back muscles), push (Using upperextremities to press against something with steady force in order to thrustforward, downward or outward), pull (Using upper extremities to exertforce in

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