Discover Goodwill Of Southern And Western Colorado Shift Supervisor - FT - Monument (Baptist Road) in Monument, Colorado

Discover Goodwill of Southern & Western Colorado is seeking versatile andadaptable candidates with retail experience to become our Shift Supervisors.Previous supervisory experience in retail, restaurant, hospitality orsimilar industries is preferred for this position. A successful ShiftSupervisor will naturally become a top candidate for career growthopportunities within Discover Goodwill's Retail Division. We currently havelocations in El Paso, Teller, Pueblo, Fremont, Mesa Counties and LaPlata CountPay: $12.00/hr. to $13.00/hr. Depending on ExperienceOBJECTIVE:The Shift Supervisor will be responsible for day-to-day, tactical andpractical leadership of associates and teams across the entire retail center. RESPONSIBILITIES: Generally responsible for monitoring the whole retail center and addressingimmediate issues of safety, customer focus, product flow and aestheticseither personally or through delegation (aka "Management by Walking Around") Employee leadership ◦Manages breaks◦Redirects staff/work teams to address call-offs◦Coaches employees verbally and with initial write-ups◦Provides input to reviews and terminations◦Facilitates employee purchases Task/Functional leadership ◦Assists in opening and closing procedures◦Responsible for the verification step related to the daily salesreport paperwork◦Responsible for counting drawers◦Responsible for making change between drawers and safe◦Assist with inventory process by counting, entering, verifying Customer Focus ◦Plan, coordinate and control the activitiesof the customer service team to maintain and enhance customer relationshipsand meet organizational and operational objectives◦First escalation point for customer complaints◦Point of contact for turning down donations at ADC Cross-training◦Maintains knowledge of store procedures at the proficiency of ageneralist with the ability to occasionally fill in for an emergency◦Maintains knowledge to the level where operations can bemaintained in the rare case where no Supervisor, Assistant Manager orManager is able to be on premises.QUALIFICATIONS: Previous supervisory experience preferred High school diploma or equivalent preferred Two years' retail experience desired Familiar with product pricing, trends, fashions and seasonal changes Ability to communicate effectively both verbally and electronically withcustomers, managers, supervisors, staff and peers. Able to quickly problem solve and make decisions. Able to maintain confidentiality and follow Goodwill's policies andprocedures. Able to withstand prolonged standing, bending and lifting up to 8 hoursper day. Able to work a varied schedule to include weekends, evenings and holidayswith occasional overtime as necessary. Proficient in the utilization of office equipment, office software(i.e. Word, Excel) and web based applications (i.e. Ultipro,Novatime) to meet the needs of employees and the organization. Ability tomanage corporate (i.e. Outlook).Discover Goodwill of Southern & Western Colorado is an Equal OpportunityEmployer dedicated to employing qualified individuals including those withdisabilities and/or protected veterans without regards to discrimination.To promote a Safe & Drug-free Workplace, a pre-employment screening may beconducted. Candidates may be disqualified for criminal history regarding druguse or sale, financial fraud, identity theft, abuse, violence, and/or theft.Discover Goodwill participates in E-Verify. For more information onE-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify