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Oracle Site Reliability Developer 3 in Longmont, Colorado

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

A BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5 years experience of running large scale customer facing web services.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Location: US Anywhere

Title : Site Reliability Developer 3

Oracle Cloud Infrastructure (OCI) is full-stack spanning Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Oracle’s enterprise customers require hybrid network architectures mixing both traditional data center networking, software design networks (SDN), DNS and Load Balancing capabilities.

The OCI Virtual Networking team is building a highly performant, scaled out, and highly available offering that will be the foundation of this enterprise cloud system.

The Network Operations discipline within the OCI Virtual Networking team is a group of highly focused and motivated individuals who solve dayto-day customer support issues, keeping our Customer Support queues clean, well-managed and predictable; and providing high availability to our customers.

The Virtual Networking SREs will spend most of their time handling customer support escalations and identifying common denominators of similar issues for automation opportunities, then subsequently implementing those automations. The ideal candidate is a fast learner, and diligent problem solver with relevant experience in areas such as networking, internet protocols and scalability. This role is a mix of customer advocate, systems engineering, automation engineering, network operations, and data engineering.

The Virtual Networking SREs are close partners with service owners (SDEs and SREs) in all aspects of service operations and are expected to possess a drive for innovation, collaboration and teamwork inspired by the DevOps philosophy.

As a Virtual Networking SRE you will

  • Handle customer on-calls and own the items in the Virtual Networking Services customer support queues

  • Manage and triage tickets in the Customer Escalations backlog

  • Debug customer issues independently or in “swarms” of subject matter experts.

  • Establish prioritization and completion of work based on impact

  • Develop automation and tooling to improve OCI systems and address common support issues

  • Follow, improve and create runbooks to help reduce triage time of incidents and maintain clear and effective documentation

  • Possess the technical capability and own the responsibility of being the “issue owner” on behalf of the customer, will coordinate and drive joint debugging sessions, and serve as the single point-of-contact for Customer Operations on customer escalations

  • Coordinate with Customer Support and Service Teams, own customer impacting events and ensure corrective action plans are laid out based on priority

  • In the role of “issue owner", collaborate effectively across multiple technical teams to ensure a seamless and expedient customer experience

  • Quickly troubleshoot and resolve customer and operational issues within specified SLA’s

  • Participate in a 24/7 on-call rotation with customer notifications and escalations

  • Work strategically and tactically in both reactive (incident response) and proactive engagement models in a fast-paced, ever-changing environment

Qualifications:

  • 3 years of experience working with highly available IP networks

  • 1 year of experience with Java, Python, Bash/Shell Linux/UNIX systems knowledge, including strong system administration skills

  • Proficient in IP networks, MPLS, network virtualization technologies, and network applications

  • Excellent analytic and problem solving skills

  • Experience in technical troubleshooting, with broad expertise in core infrastructure technologies (e.g. server, compute, storage, network, authentication, database)

  • Proficient in incident management, and agile methodologies, efficient at multi-tasking and able to timely address issues reported by telemetry and customers

  • Bachelor or Master’s degree in Computer Science/Engineering, or a related field Strong verbal, written and presentation communication skills

  • Excellent skills as a customer advocate

Preferred Qualifications

  • Proficient in L2/L3 networking (OSPF, BGP, ISIS, VLAN)

  • Experience with network hardware and OS of multiple vendors (routers, switches, firewalls, VPN) Knowledge of Internet protocols and standards, including DNS, DNSSEC, REST, SSL and HTTP

  • General knowledge of the following categories of network systems: Multiprocessing, Threading, Distributed systems, and High Availability

  • Strong knowledge of Load Balancer

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

/At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./

https://www.oracle.com/corporate/careers/culture/diversity.html

Job: *Product Development

Organization: *Oracle

Title: Site Reliability Developer 3

Location: United States

Requisition ID: 20000QP0

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