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Lumen Lead Software Engineer- Multiple locations in LITTLETON, Colorado

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Partner in a team environment or be able to develop best in class services that are based on the Telecom Management Forum standards to independently design, develop, code, test and debug Nextgen External Ticketing API’s in support of Lumen’s customers. Develop solutions across many disciplines and be responsible for explaining solutions and procedures. Apply principles, theories, and concepts and use methodologies, tools, documentation processes, and test procedures to complete projects related to complex software.

The Main Responsibilities

  • Tasks may include designing and coding programs and testing and documenting changes and enhancements

  • Analyzes programming requests for the purpose of assisting integration with current applications

  • Tasks may include project implementation, researching and evaluating problems, and recommending and implementing decisions

  • Tasks may include project implementation, researching and evaluating problems, and recommending and implementing decisions

  • Tasks may include training for System Operator/Programmer, providing user activity education, and one-on-one support

  • Conducts training for the purpose of providing technical expertise to end-users

  • Candidate must have knowledge of and participate in a fast-moving lean agile software development environment

  • Troubleshoot coding problems quickly and efficiently to ensure a productive workplace

What We Look For in a Candidate

  • Working knowledge of software development methodologies, standards, and coding best practices.

  • 4+ years of experience in IT and/or software development

  • 2+ years of experience in ServiceNow, including ITSM tables, Glide, business rules, client scripts, custom apps, and development methods

  • Experience in LDAP, AZURE(preferred), JWT, Single Sign-on, and other authentication methods.

  • Experience in Web services, JavaScript, XML, JAVA, HTML, and REST.

  • Experience working in SaaS environments.

  • Experience in integration and APIs.

  • Experience in Windows, Linux, and Unix.

  • Experience with SQL and NoSQL databases.

  • Strong leadership skills to ensure projects are completed on time with quality.

  • Strong listening, written, and verbal communication skills.

  • Strong problem-solving skills.

  • Strong sense of urgency and ability to meet deadlines.

  • Highly motivated, organized, reliable, and detail-oriented.

  • Capable of multi-tasking efficiently.

  • Quick learner and not afraid to work with new technology.

  • Professional attitude.

What to Expect Next

Requisition #: 236796

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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