Kaiser Permanente Optician II in Highlands Ranch, Colorado
Assists patients in selecting eyeglasses, measures patients facial and ocular dimensions, orders, checks, and adjusts eyeglasses and/or contact lenses to fit patient, and performs duties related to optical dispensing. May work with Optometrist in fitting contact lenses. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
Assists patients in selecting eyeglasses or contact lenses to conform to prescription specifications. Measures patient's facial and/or ocular dimensions. Measures base curve, thickness, and power to verify prescription accuracy of eyeglasses and/or contact lenses.
Greets and signs-in patients when they arrive. Refers and may schedule patients for eye examinations.
Verifies patient's KP Optical benefits, check eligibility, records benefits usage and charts information utilizing appropriate and related systems. Uses knowledge of lens types and materials to enter orders on POS system for manufacturing. May be required to use CIS for charting and recording information.
Trouble shoots patient vision and frame fitting problems. Adjusts finished eyeglasses and modifies lenses for proper fit. Performs major and minor frame repairs.
Inspects and verifies new product and patient orders coming from the optical lab. Responsible for inventory control. Keeps current on product and availability.
Responsible for daily cash accounting.
May support Optometrist in screening when Assistant is not available.
Communicates with Optometrist to minimize rework.
Performs other duties as assigned.
- Minimum of three (3) years of experience as an optician or contact lens technician. ABO/NCLE, COA, COT, ROA or other comparable current certification may be substituted for one (1) year of experience.
- High School Diploma or General Education Diploma (GED) required.
License, Certification, Registration
Demonstrated customer service skills, customer focus abilities and the ability to understand Kaiser Permanente customer needs.
Testing Required: Must successfully complete the performance skill assessment.
- Preferred certification by the ABO/ and/or NCLE.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
TITLE: Optician II
LOCATION: Highlands Ranch, Colorado
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.