American Medical Response Work From Home Customer Service Trainer - Nationwide in Greenwood Village, Colorado
Work From Home Customer Service Trainer - NationwideRequisition ID2021-15056LocationUS-Employment TypeRegular Full-TimeCompany : NameAccess2Care, LLCJob DescriptionThis position is Remote, Nationwide. It is NOT limited to Texas.Training Completion Bonus and Referral Bonuses are available.Job Description Summary: Our mission of providing care to the world at amoment's notice is at the heart of everything we do. We are caregivers,first and foremost and we will be there when you need us.With more than 38,000 employees, Global Medical Response teams delivercompassionate, quality medical care, primarily in the areas of emergencyand patient relocation services around the world. We provide end-to-endmedical transportation as well as fire services, integrated healthcaresolutions and disaster response.JOB SUMMARYTrainers are responsible for training all new inbound call associates in howto answering all incoming calls from our clients, their members, memberrepresentatives, and medical facilities to set up transportation for medicalappointments or to inquire about transportation and responding to these callsappropriately, while maintaining a professional, courteous demeanor. TheTrainer will also work on ongoing quality improvement functions and creatingand delivering continuous training.ESSENTIAL FUNCTIONS/DUTIES* Provides new hire training.* Develops and maintains online training tools.* Conducts continuing training for associates.* Provides feedback for enhancements to supervisors, managers and QualityAssurance Department.* Maintains all department training materials.* Performs quality improvement functions.* Effectively implements training recommendations of Quality AssuranceDepartment.* Maintains excellent communication and working relationships withmanagement, staff and with Quality Assurance Department.* Provide weekly updates to Manager or Supervisor.* Mentors new employees.* Conduct performance evaluations and works to facilitate individual and teamdevelopment that drives positive results.* Perform other duties as assigned.* Adhere to all company policies and procedures.QUALIFICATIONSExperience:* One year of previous customer service experience.* Experience in a high stress and high call volume center.* Prior dispatch/routing experience.* Prior training/teaching experience.Education:* A High School diploma or GED, with ability to effectively communicate(both orally and in writing) in English required.* B. A. or four-year degree recommended.Skills:* Type 30 wpm.* Multilingual capabilities a plus.* Knowledge of medical terminology and services.* Healthcare industry experience.* Ability to multitask.* Individual must be computer literate, including an advanced knowledge ofExcel, Word, and Outlook.* Must be extremely articulate and present a professional demeanor andwell-groomed appearance in the workplace.* Demonstrated strong analytical and organizational skills required.* Ability to perform duties within tight time constraints and handle largevolumes of work required.* Ability to work cooperatively in a team atmosphere required. | JobDescription :WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS* Occasionally: Works with others, extended day.* Frequently: Works alone, face-to-face contact with others.* Constantly: Works around others, verbal contact with others, inside.Physical Demands:* Occasionally: Touching, walking outside, typing 35 wpm.* Frequently: Walking inside, reaching, kneeling, stooping, bending.* Constantly: Hearing/listening, clear speech, sitting, seeing.