Red Robin Restaurant Technology Systems Analyst in Greenwood Village, Colorado

Based out of our Home Office in Greenwood Village, CO, the Restaurant Technology System Analyst position will primarily focus on maintaining, supporting, and configuring the Back Office Supply and Labor Management Systems (NBO|Menulink). Additional system responsibilities include the Point-of-Sale (POS) System and other core systems (Aloha Takeout, Olo Online Ordering, and 3 rd party delivery systems such as DoorDash, Amazon, GrubHub, etc.). This role works collaboratively with cross-functional Teams and outside vendors to ensure seamless restaurant execution and great Guest experiences.


  • Executes system configuration, maintenance, testing, software updates, and troubleshooting.

  • Reviews, analyzes, and provides recommendations on system configuration and development requests. Always considers downstream impacts to other technical systems, data flow and overall impact to the business.

  • Provides technical expertise and leads design efforts for system development requests while working closely with Business Solutions Architect and Support & Development Engineers.

  • Translates functional requirements to technical requirements and develops use/test cases for QA Team.

  • Communicates complex technical issues/requests to non-technical audiences

  • Researches and stays current on release notes for system enhancements/upgrades.

  • Looks for ways to improve current environment to achieve better system stability, performance, and infrastructure.

  • Plans, organizes, coordinates, and communicates necessary system changes/updates before deploying into the Production environment.

  • Performs troubleshooting with appropriate Vendors and internal IT teams where required to resolve technical system issues that arise.

  • Proactively monitors system performance and determines whether modifications are needed and/or required.

  • Works closely with IT Helpdesk, Applications Support, and Support & Development Engineers to ensure appropriate documentation for applicable enhancement releases and/or system changes. This includes updating appropriate Knowledge Base Articles.

  • Follows internal Change Control process.

  • Ensures compliance with all IT security controls including but not limited to SOX, PCI-DSS rules and regulations.

  • Considers all impacts to other Red Robin entities such as Red Robin Express, Canada, and Franchisees.

  • Considers all impacts to NROs (New Restaurant Openings) and works closely with various teams to ensure NROs are ready.

  • Support cross-functional teams in understanding financial impacts of systems configuration.


  • Degree in Computer Science or related field preferred

  • Other degrees/certifications/etc. or equivalent work experience around supply chain management and restaurant operations will be considered

  • Experience with supply chain management software administration and/or configuration (NBO, SCM, etc.)

  • Experience supporting business facing applications preferred

  • Background in Food & Beverage industry preferred

Knowledge, Skills and Abilities:

  • Analytical thinking, excellent organization, and a focused problem-solving mentality required

  • Ability to work within a fast-paced team environment required

  • Excellent communication and customer service skills required

  • Displays strong attention to detail. Demonstrates effective planning and organization skills to meet the needs of the business

  • Responds with a sense of urgency and quickly adjusts to shifting priorities

  • Highly motivated, self-starter, completes tasks with minimal direction

  • Advanced knowledge of NCR Back Office (NBO) or similar supply chain management system

  • Knowledge of Aloha POS including but not limited to Configuration Center, Command Center, EDC, Aloha Takeout a strong plus

  • Strong understanding of Online Ordering and Delivery Systems

  • Knowledge of POS hardware including terminals, printers, and data runs a plus

  • Ability to work collaboratively in a cross-functional environment

  • Able to drive technical requests in a fast-paced process-oriented environment

  • An ability to quickly adapt to new technology to ensure immediate support and serviceability.

  • Fosters an environment of open communication and problem solving

Red Robin is an Equal Opportunity & E-Verify Employer

Company: Red Robin

Req Number: 474434

Updated: Tue, 06 Nov 2018 00:00:00 GMT

Location: Greenwood Village,CO

Category: Home Office