Wickham Tractor Co Service Technician - Level II in Greeley, Colorado

The Level II Service Technician assembles and disassembles components,conducts basic testing, and performs repair and rebuilding of equipment withminimal supervision.DESIRED SKILLS, EDUCATION, and EXPERIENCE:High School diploma or equivalent. Preferred applicants will have a degree indiesel technology or agriculture related experience. Competency in all Level IService Technician tasks. Must have completed the competency test from CNH andhave training plan established. Must have appropriate set of tools and acquireadditional tools as needed for performing tasks, as determined by theService Manager. Establish and maintain excellent interpersonal andcommunication skills, knowledge of computer programs and the ability to usesuch programs effectively. Must have a valid CO Driver's License, or havethe ability to obtain within 6 months.Performance Metrics:Attain "Level I" training status from CNH. If new hire hasnot completed the Competency Test from CNH, it will be done within 6 monthsAchieve and maintain a Billing Efficiency Rate of 90% or higherfor a 12 month period.Achieve and maintain a Recovery Rate of 85% or higher for a 12month period.A total of 160 hours of OEM training (includes carry over hoursfrom Level I).Research and identify the proper parts needed to complete the job.Display competency in all Level I Service Technician tasks.Display good knowledge of basic mechanical systems and developskills in disassembly and assemblyand in repair of components, with minimalsupervision.Must be level I certified in at least 1 category of Caseequipment as set forth in current CNH ServiceEvaluation standards.Job Duties:Perform basic testing on all machine systems and display theability to diagnose and repair accurately,with minimal supervision.Participate in training programs, schooling, and in-housetraining as directed by the Service Manager.Report to the Service Manager any additional work required onmachines to ensure proper and safeoperation.Pre-deliver new equipment in a safe and efficient manner.Acquire necessary tools for enhancing work performance and submita complete inventory of personaltools to the company.Access and effectively use common resources such as technicalmanuals, the online parts systems ofCNH, Asist, DIS and the CNH dealer portal.Maintain and properly care for shop tools, equipment, and vehicles.Maintain a clean and orderly work area consistent withprofessional image.Accommodate seasonal schedule requirements, including overtimeand field work.Wickham Tractor CoJOB RESPONSIBILITIES & EXPECTATIONSEnhance customer service through good verbal and writtencommunications with staff and customers.Write consistent and complete workorder descriptions for customer and warranty jobs that clearlydescribe thework completed.Complete all paperwork accurately and timely.Communicate with customers on work that needs completed on theirunits or make follow-up calls oncompleted jobs.Complete duties in a manner consistent with established safetypolicies and procedures, and alert otheremployees of possible unsafesituations and practices.Complete all duties in a manner consistent with WickhamTractor's mission, vision, value, and philosophy.Demonstrate professional courtesy and helpfulness toward fellowemployees and customers.Perform any additional duties and training as deemed necessary bymanagement.Effectively, accurately, and efficiently use basic functionsin PFW, such as time clock and customer portal.Ability to effectively and efficiently use e-mail on a consistentand timely basis.Follow all company standards based on the employee, drug &alcohol and safety handbooks.Effectively handle ongoing interruptions while completingassignments within reasonable time-frame.Perform walking, standing, climbing, heavy lifting,carrying, stooping, bending, kneeling, and reaching.Work in extremeweather conditions, outdoors and indoors, with greasy parts and toolswhile in awkwardor uncomfortable positions, around moving objects, andwith vehicles an