Volunteers Of America Colorado Intake & Resource Coordinator in Greeley, Colorado
Intake & Resource Coordinator
The Intake and Resource Coordinator assists human service programs in meeting the needs of persons seeking assistance. Conducts initial assessment functions, screening for eligibility and making appropriate referrals for callers and walk-ins. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the assigned program. Provides follow-up to clients as assigned and maintains positive interactions with community stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Receives and assesses calls for service and conducts intake process.
• Develops resources and contacts at community agencies and government organizations to assist low income and/or homeless people as well as population specific resources for the purpose of making referrals and advising callers and walk-ins.
• Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs.
• Documents all calls received and disposition each in format provided.
• Assist team in conducting outreach to inform eligible clients of services provided and to develop connections with outside agencies.
• Provides administrative and programmatic support services for client service teams.
• Documents all outreach and eligibility screening activities through paper and electronic logs.
• Acts as a community liaison for Volunteers of America, maintaining cooperative working relations throughout the community and providing accurate program information through presentation and literature.
• Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.
• Performs other duties as assigned.
• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
MINIMUM QUALIFICATIONS OF POSITION
• Associate’s degree in communication, human services, administration, or related fields.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
PREFERRED QUALIFICATIONS OF POSITION
• 1 year of related experience.
KNOWLEDGE AND SKILLS
• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.
• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds) Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments
POSITION TYPE AND EXPECTED HOURS OF WORK
• Works hours vary depending upon program requirements, but are typically scheduled around a 40 hour work week.
• Throughout program service area. VSS Field Offices located are in: Denver, Greeley, Fort Collins, Grand Junction, Durango, Alamosa, Pueblo, and Colorado Springs.
Salary:Commensurate with experience, expertise, proficiency and market bench marking.
Benefit eligibility is based on job type/status
Paid Time Off
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Health & Dismemberment)
Short Term & Long Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton