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Salud Clinic Customer Service Associate in Fort Morgan, Colorado

QualificationsMinimum Requirements Bilingual English/Spanish required Must work well with the other patient care team members Ability to communicate clearly and appropriately with patients Professionalism and positive attitude Proficient in Elementary Math Ability to learn and implement complex policies and procedures Reading comprehension and Writing skills Keyboarding and word processing skills One year clerical office experience preferred Familiarity with medical/dental terminology preferred Sensitivity to low income and ethnic minority community Willingness to become proficient in use of telephone, fax, copier,email and electronic health record keeping Ability to read, understand and follow oral and written instructions Ability to work evening or weekend hours Ability to work under stress Ability to recognize, evaluates, solve problems and correct errors. Exhibits excellent customer service Ability to explain and summarize comprehensive concepts in a way that thegeneral population can understand Computer systems applications (MS Office, PowerPoint, Chrome etc.). Education: Graduation from an accredited high school or GED required.PREFERRED:Experience: One year front desk/customer service experience in a medical settingpreferredWAGE: Negotiable DOEDAYS/HRS: Daytime Hrs. Mon - FriDUTIES:Job DescriptionAs a Customer Service Associate (CSA), you will be responsible forcreating a positive first impression, exhibiting excellent customer serviceand promoting a pleasing experience for Salud patients. At Salud, our CSAsapproach their tasks in a team based care fashion that supports patients andtheir families in self-management, self-efficacy and behavior change,while adhering to the spirit of the SALUD mission statement.Supervision Received:Works under the direct supervision of the Center Director and/or AssociateCenter Director.Supervision Exercised:NoneSpecific Duties: May serve as a greeter, front desk receptionist and/or cashier Welcomes all patients to Salud and checks them in for all appointmenttypes, checks patients out at the end of an appointment Works in conjunction with other Medical Providers, Dental Providers,Behavioral Health Providers, and all other staff to ensure that the patientobtains the highest standard of integrated health care Completes registration activities at each patient visit following theregistration SOP Works on special projects as assigned by the Business Manager or OperationsDepartment Serves as a liaison between the patient and medical/dental areas toensure patients flow through the clinic within 60 minutes of appointment time The CSA acts as a patient advocate for our vulnerable population byensuring that the patient is fully informed and comfortable with their visitto Salud. Promotes the mission of Salud and fosters Salud's role as a CommunityHealth Center in the community Exhibits excellent customer service with all patients regardless of race,ethnicity, financial, gender or another status through culturally andlinguistically appropriate care and communication Implements Salud policies and procedures correctly Answers questions independently and knows where to find information Communicates with other staff members, management and executiveleadership about ways to improve patient flow, efficiency, and experienceat Sa Manages patient complaints and escalates complaints to management when needed Understands Salud programs and services Sorts and distributes incoming mail and sends outgoing mail Answers phone and takes messages Schedules, reschedules, and cancels patient medical, dental,behavioral health and enrollment visits Makes reminder calls and remind patients of their upcoming visit at leasttwo days prior to appointments Refers patients to the appropriate community resources Serves on committees as assigned by supervisor Follows all protocols and procedures pertaining to patient confidentiality Coordinates efforts with other departments to ensure patient satisfaction Follows procedures for th

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