Colorado State University Training and Systems Specialist in Fort Collins, Colorado
Posting Detail Information
Working Title Training and Systems Specialist
Research Professional Position No
Posting Number 201801007AP
Position Type Admin Professional/ Research Professional
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range $55,000 - $58,000
Desired Start Date 01/02/2019
Position End Date (if temporary)
Open Posting Date 11/01/2018
Open Until Filled Yes
To ensure full consideration, applications must be received by 11:59pm (MT) on 11/18/2018
Description of Work Unit
This is the best time to join Colorado State University. Over the past eight years, CSU has consistently surpassed fundraising records, doubled alumni participation in philanthropy, and closed two of the largest gifts in the university’s history. Soon after exceeding its first campaign goal of $500 million in 2012, CSU embarked on a much more ambitious path: The $1 billion “State Your Purpose – The Campaign for Colorado State University.” To date, CSU has raised more than $1 billion, and with two years remaining in the campaign, yet another fundraising record will be set.
Fort Collins is known as “The Choice City” because of its proximity to the beautiful Rocky Mountains, excellent schools, 300+ days of sunshine yearly, thriving arts scene, eclectic shops and restaurants, and miles of walking and biking paths.
The Division of University Advancement is integral to achieving and sustaining institutional excellence through fundraising and engagement efforts. The Division has one of the leading development teams in the country and places a strong emphasis on professional and personal growth for its employees, including educational opportunities, onboarding and mentoring programs.
The mission of Custom Support and Training, is to create high-performing, engaged staff through world-class education, training, and support.
The Training and Systems Specialist plans, designs, and implements critical training and consultative services for the use of the University’s customer relationship management system (CRM). The CRM manages the way alumni, faculty, staff, and donor data is stored, maintained and retrieved for the Division of University Advancement. This position collaborates with internal and external constituencies to create course content; works independently to develop learning modules; serves as a resource for end-users; and has a high level of decision making and self-direction.
Secondary responsibilities include the creation, analysis, and dissemination of complex queries that may contain report interactions with multiple criteria, and variables for division-wide initiatives (e.g., Presidential communications, direct mail solicitations, donor events, etc.), as well as unit cross-over support.
This position reports to the Director of Customer Support and Training.
Required Job Qualifications
Bachelor’s Degree in education, communication, liberal arts or a related field.
Minimum of 2 years training experience or at least 3 years of experience in a related field.
Experience with customer relationship management software.
Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.
Preferred Job Qualifications
Experience with adult learning/education – includes previous coursework and/or degree emphasis
Demonstrated background in working with Ellucian Advance, preferably Advance Web Access (AWA)
Professional experience in higher education
Experience with advancement/development
Excellent oral and written communication,presentation, and interpersonal skills
Familiar with the use of current technology in training delivery
Experience in report building, logical expressions and program/data testing
Experience with eLearning development tools, preferably Camtasia or Captivate
Experience in curriculum development; Learning Management System experience
Ability to analyze and synthesize information
Collaboration and work well with others
Ability to solve complex problems
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.
Job Duty Category Training/Program Development
Plan, design, implement, and manage system training and non-systems training for University staff
Determine training strategies and techniques for the delivery of training to a wide range of end users with differing responsibilities and skill levels
Decide the appropriate type, style, and mechanisms of training: including but not limited to classroom, one-on-one, web or portal based on-line, micro-learning, blended-learning, job aids or quick guides
Devise, design, and develop detailed lesson plans
Develop and implement end user training manuals/agendas and documentation
Determine and design all training and support for online applications, computer and wireless applications
Establish metrics to measure and track training effectiveness
Establish,maintain and manage system training through the University’s Learning Management System (LMS)
Determine usefulness and necessity of online videos
Create and maintain videos and learning modules
Percentage Of Time 60%
Job Duty Category Leadership/Project Management
Lead user group meetings and workshops, assess and advocate end user needs, synthesize input and feedback, and collaborate with IT staff for application enhancements, efficiency, and integrity.
Represent unit on division and institutional committees; manage intra-university partnerships to maintain open communication and collaborative customer service.
Identify, plan, direct and manage unit projects.
Research and promote the development of new technologies that enhance the unit’s capabilities.
Percentage Of Time 25%
Job Duty Category Analytics/Constituent Support
Analyze, develop, produce, and disseminate complex, specialized reports for staff and end users including the selection of structure, logic, and output; implement, coordinate, and facilitate ongoing reporting projects for the division; and consult with staff on best practices for CDIS usage and interpretation.
Co-manage a customer support help desk
Other duties as assigned
Percentage Of Time 15%
Special Instructions to Applicants
Please demonstrate in your cover letter and resume any and all of the preferred qualifications that you meet. References will not be contacted without prior notification of candidates.
For full consideration, all materials must be received by 11:59pm on November 18, 2018. Prospective candidates should submit materials consisting of (1) a letter of interest detailing how your experience meets the required and preferred qualifications; (2) resume; and (3) three (3) professional references noting name, phone number, email address and professional relationship (one must be a current or former supervisor).
A $3,000 moving allowance may be negotiated at the time of hire.
Conditions of Employment Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License
Search Contact email@example.com
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.
The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.
Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Minimum Requested 3
Maximum Requested 3
Required fields are indicated with an asterisk (*).
Do you have a Bachelor's Degree in education, communication, liberal arts or a related field?
Do you have a minimum of 2 years training experience or at least 3 years of experience in a related field?
Do you have experience with customer relationship management software?
Do you have a valid driver's license or the ability to obtain a driver's license or access to a licensed driver by the employment start date?