Colorado State University Training and Systems Specialist in Fort Collins, Colorado

Posting Detail Information

Working Title Training and Systems Specialist

Research Professional Position No

Posting Number 201801007AP

Position Type Admin Professional/ Research Professional

Number of Vacancies 1

Work Hours/Week 40

Proposed Annual Salary Range $55,000 - $58,000

Desired Start Date 01/02/2019

Position End Date (if temporary)

Open Posting Date 11/01/2018

Open Until Filled Yes

To ensure full consideration, applications must be received by 11:59pm (MT) on 11/18/2018

Description of Work Unit

This is the best time to join Colorado State University. Over the past eight years, CSU has consistently surpassed fundraising records, doubled alumni participation in philanthropy, and closed two of the largest gifts in the university’s history. Soon after exceeding its first campaign goal of $500 million in 2012, CSU embarked on a much more ambitious path: The $1 billion “State Your Purpose – The Campaign for Colorado State University.” To date, CSU has raised more than $1 billion, and with two years remaining in the campaign, yet another fundraising record will be set.

Fort Collins is known as “The Choice City” because of its proximity to the beautiful Rocky Mountains, excellent schools, 300+ days of sunshine yearly, thriving arts scene, eclectic shops and restaurants, and miles of walking and biking paths.

The Division of University Advancement is integral to achieving and sustaining institutional excellence through fundraising and engagement efforts. The Division has one of the leading development teams in the country and places a strong emphasis on professional and personal growth for its employees, including educational opportunities, onboarding and mentoring programs.

The mission of Custom Support and Training, is to create high-performing, engaged staff through world-class education, training, and support.

Position Summary

The Training and Systems Specialist plans, designs, and implements critical training and consultative services for the use of the University’s customer relationship management system (CRM). The CRM manages the way alumni, faculty, staff, and donor data is stored, maintained and retrieved for the Division of University Advancement. This position collaborates with internal and external constituencies to create course content; works independently to develop learning modules; serves as a resource for end-users; and has a high level of decision making and self-direction.

Secondary responsibilities include the creation, analysis, and dissemination of complex queries that may contain report interactions with multiple criteria, and variables for division-wide initiatives (e.g., Presidential communications, direct mail solicitations, donor events, etc.), as well as unit cross-over support.

This position reports to the Director of Customer Support and Training.

Required Job Qualifications

  • Bachelor’s Degree in education, communication, liberal arts or a related field.

  • Minimum of 2 years training experience or at least 3 years of experience in a related field.

  • Experience with customer relationship management software.

  • Must have a valid driver’s license or the ability to obtain a driver’s license or access to a licensed driver by the employment start date.

Preferred Job Qualifications

  • Experience with adult learning/education – includes previous coursework and/or degree emphasis

  • Demonstrated background in working with Ellucian Advance, preferably Advance Web Access (AWA)

  • Professional experience in higher education

  • Experience with advancement/development

  • Excellent oral and written communication,presentation, and interpersonal skills

  • Familiar with the use of current technology in training delivery

  • Experience in report building, logical expressions and program/data testing

  • Experience with eLearning development tools, preferably Camtasia or Captivate

  • Experience in curriculum development; Learning Management System experience

  • Ability to analyze and synthesize information

  • Collaboration and work well with others

  • Ability to solve complex problems

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Duties

Job Duty Category Training/Program Development


  • Plan, design, implement, and manage system training and non-systems training for University staff

  • Determine training strategies and techniques for the delivery of training to a wide range of end users with differing responsibilities and skill levels

  • Decide the appropriate type, style, and mechanisms of training: including but not limited to classroom, one-on-one, web or portal based on-line, micro-learning, blended-learning, job aids or quick guides

  • Devise, design, and develop detailed lesson plans

  • Develop and implement end user training manuals/agendas and documentation

  • Determine and design all training and support for online applications, computer and wireless applications

  • Establish metrics to measure and track training effectiveness

  • Establish,maintain and manage system training through the University’s Learning Management System (LMS)

  • Determine usefulness and necessity of online videos

  • Create and maintain videos and learning modules

Percentage Of Time 60%

Essential Duties

Job Duty Category Leadership/Project Management


  • Lead user group meetings and workshops, assess and advocate end user needs, synthesize input and feedback, and collaborate with IT staff for application enhancements, efficiency, and integrity.

  • Represent unit on division and institutional committees; manage intra-university partnerships to maintain open communication and collaborative customer service.

  • Identify, plan, direct and manage unit projects.

  • Research and promote the development of new technologies that enhance the unit’s capabilities.

Percentage Of Time 25%

Essential Duties

Job Duty Category Analytics/Constituent Support


  • Analyze, develop, produce, and disseminate complex, specialized reports for staff and end users including the selection of structure, logic, and output; implement, coordinate, and facilitate ongoing reporting projects for the division; and consult with staff on best practices for CDIS usage and interpretation.

  • Co-manage a customer support help desk

  • Other duties as assigned

Percentage Of Time 15%

Application Details

Special Instructions to Applicants

Please demonstrate in your cover letter and resume any and all of the preferred qualifications that you meet. References will not be contacted without prior notification of candidates.

For full consideration, all materials must be received by 11:59pm on November 18, 2018. Prospective candidates should submit materials consisting of (1) a letter of interest detailing how your experience meets the required and preferred qualifications; (2) resume; and (3) three (3) professional references noting name, phone number, email address and professional relationship (one must be a current or former supervisor).

A $3,000 moving allowance may be negotiated at the time of hire.

Conditions of Employment Pre-employment Criminal Background Check (required for new hires), Valid Driver’s License

Search Contact

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement

Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested 3

Maximum Requested 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • Do you have a Bachelor's Degree in education, communication, liberal arts or a related field?

  • Yes

  • No

  • Do you have a minimum of 2 years training experience or at least 3 years of experience in a related field?

  • Yes

  • No

  • Do you have experience with customer relationship management software?

  • Yes

  • No

  • Do you have a valid driver's license or the ability to obtain a driver's license or access to a licensed driver by the employment start date?

  • Yes

  • No

Applicant Documents

Required Documents

  • Cover Letter

  • Resume

Optional Documents