Kelly Services STB Implementation Engineer (Remote/ Work from Home) in Englewood, Colorado
Kelly Services is seeking a STB Implementation Engineer for a telecommunications equipment manufacturing company located in Denver CO .
Job Title: STB Implementation Engineer (Remote/ Work from Home)
Location: Denver CO - Positions are remote (work from home) except for the initial training. Up to 3 weeks, 2 weeks onsite to start for all teams. Training is in Denver CO
Type: Contract (W2)
Length: Expect to last 6 months to 1 year
Pay Rate – Open
Schedule: Sunday – Thursday 10pm – 6am (this is a 3rd shift role)
Travel: Expect 2 weeks at first to ramp up, followed by 1 week a month onsite. This role will require Engineer to work from home 3 weeks per month with 1-week potential for work in Denver at client site.
The STB Implementation Engineer will have current experience supporting, maintaining and troubleshooting the Spectrum Guide Set Top Box application as fielded by Charter Communications.
Experience needed will be in back office Spectrum Guide support, remote STB communications, EIA frequencies and edge QAM support.
Additional skills will involve converting EIA frequencies, Channel changes and other items as requested during 3rd shift maintenance windows.
Troubleshooting as needed with HFC Networks, IP Networks, Digital Video, DOCSIS Networks, DAC and SDV may be required.
•Strong problem solving & trouble-shooting skills
•Excellent verbal and written communications skills
•Demonstrated problem solving and analytical thinking
•MOP Execution and understanding.
•Keep a very detailed timeline, write summary of the activities after work performed.
•Access and view all data to JIRA and CRQ automated systems.
•Advanced communication, interpersonal skills
•Bachelor's Degree or Equivalent in Engineering.
•3 years Cable Television or Telecommunications Technical Experience with at least 2 years as a Technician or equivalent
•2 years DAC / QAM experience or related work history in telecommunications.
•Communicate effectively with the customer concerning reception problems and services.
•Will work under minimal supervision, within broad guidelines of procedures and goals.
•Maintain a professional attitude and appearance at all times.
•Current engineering experience in the video communications industry desired. Prior experience within the telecommunication or networking industry in either deployment or planning would be beneficial
Understanding of telecommunications and data communications network architectures required.
Requires working knowledge of IP networks including yet not limited to:
•IP Video Delivery solutions
•Charter Spectrum Guide Set Top Box Application
•Troubleshooting and diagnostics experience
•Conditional Access Systems, DAC, QAM, EAI, Channel Maps
•VOD, SDV (CVEX or Vertisant) architectures and operations
•MPEG2, MPEG4, transcoding, & other related technologies
Access JIRA & CRQ automated systems for MOP’s and data sheets. Access edge QAM, DAC platforms and SDV back office systems for upgrades, configuration updates, etc. Work with NOC and other teams during maintenance windows to ensure smooth progress & troubleshooting. Keep a timeline, write summary of the activities after work performed.
* If this position may be of interest to you, please email me back at email@example.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! *
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Professional Technical Recruiter
Kelly Services, Inc.
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With Kelly, you’ll have direct connections to leading IT organizations in the best companies around
the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-
visibility projects. In a field where change is the only constant, our connections and opportunities
will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™
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people like you.
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AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.