TeleTech Senior Principal, Project Manager - Global Project Management Services in Englewood, Colorado

Senior Principal, Project Manager - Global Project Management Services

TeleTech is seeking a seasoned Senior Principal Project Manager, Global Project Management Services to join our Customer Management Services team. This is a work from home position, and the successful candidate can be located anywhere in the United States or Canada!

TeleTech’s Global Project Management Services team (GPMS) is directly responsible for the deployment of projects on a global scale; including but not limited to new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives. Responsibilities include presales support, new business due diligence and/or project requirement gathering engagements.

What you’ll be doing:

Project execution, including on a global scale and/or across various business segments at an enterprise level, through the application of functional methodology and global process to: Act in a primary liaison and oversight level project management capacity, serve as client point of contact, build plans, establish project deadlines, assign functional responsibilities, lead and direct the work of others, facilitate, communicate and monitor project progress to ensure a quality deployment is completed on time, according to specifications and within budget.

What you’ll bring to us:

  • Risk identification and mitigation

  • Escalation and change management

  • Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience

  • Build, manage and maintain master project documentation

  • Partner with internal teams, stakeholders, senior executive level parties and external clients

  • Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives

What skills you’ll need:

  • BA/BS or equivalent relevant experience

  • Experience in a formalized project management role leading the deployment of medium to large scale global projects, including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail oriented project plans and deliverables.

  • Experience in the call center and/or business process outsourcing industry

  • Experience with client facing, senior and executive level management communications and formal presentation delivery

  • Experience with project management and word processing software, spreadsheet and flowcharting applications

o (MS Project, MS Office, Excel and Visio)

  • Project Management Certification: Project Management Professionals (PMP)

  • Operational management experience within a call center production environment strongly preferred

Who We Are:

TeleTech is a pioneer in customer experience, engagement and growth solutions.Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Care organization utilizes an integrated platform of people, process, and technology leveraging more than 30 years of best practices to build customer value. Simply put, our Care team has a legacy of success. The Senior Project Manager is a keypart of this team, and will impact our global operation as part of a world class team of professionals.

What We Offer:

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives

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/ Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech. /

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/ Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. /

Job: *Project Management

Title: Senior Principal, Project Manager - Global Project Management Services

Location: CO-Englewood

Requisition ID: 029PL