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TTEC Senior Manager, Data Engineering in Englewood, Colorado

TTEC's Insights Platform is a cloud-based customer data platform that provides brands with a 360° view of their customers' needs, behaviors, and preferences with the insights they need to deliver a great customer experience.

The successful candidate will be an experienced, highly motivated self-starter with strong leadership and management skills. They will have experience using software languages to manipulate large amounts of data. Primary responsibilities of this role are to manage a team of analysts and guide analyses to answer business questions. The candidate will work in a team of data programmers and business analysts to develop insightful deliverables that support data-driven marketing strategies

Check out our website below to learn more about what we do and how we help our clients.

https://www.ttec.com/ttec-digital

*Primary Responsibilities*

  • Manage, lead and develop a team of data analysts

  • Responsible for all components of analytic deliverables and lead in completion of large analytic projects

  • Tracking and administration of work allocations

  • Develop strategies for effective data analysis and reporting

  • Manage and manipulate multiple large data sets, including: defining populations and variables, performing calculations and summarizations, and creating solutions to address client business questions

  • Prepare complex analytic deliverables, combining multiple outputs to create cohesive reports

  • Help design analytic data set specifications: synthesize business questions, translate from concept to code, in order to produce client deliverables

  • Contribute to the definition and development of key findings and marketing-oriented conclusions

  • Bring new innovations, capabilities and methodologies to team to create efficiencies and increase productivity

  • Drive automation of repeatable tasks

*Required Experience And Skills*

  • Degree in a STEM field, Masters preferred

  • 7 years of professional experience working with large-scale relational databases and ability to manipulate/ analyze / maintain relational databases

  • Expertise programming in SQL

  • Solid knowledge and experience in one or more of the following: Python, Apache Spark, PySpark, R, Scripting, AWS, Databricks, DevOps

  • Capability to execute complete analysis process from data extraction / manipulation through QC, report and delivery of data and reports

  • Ability to create automated processes and efficiencies

  • Knowledge of CronTab, Autosys or related tools

  • Advanced Microsoft Excel skills including pivot tables. Lookups, VB

  • Previous management experience or mentoring of junior staff

  • Strong attention to detail

  • Strong verbal and communication skills

  • Comfortable working in team-oriented, deadline driven environment

*Experience in following areas a plus*

  • Knowledge of Hadoop ecosystem, HiveQL, SAS

  • Exposure to Tableau, Power BI or other BI tools

  • Knowledge of statistical concepts

  • Business, economics, or quantitative methods background

*Who we are:*

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our two customer experience segments—TTEC Digital and TTEC Engage—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Digital Consulting and Technology Services segment drives to blend digital strategy and omnichannel consulting with cloud-based technology platforms to design and build best in class customer experiences to small, medium, and enterprise clients.

*What We Offer:*

  • Variable incentive bonus plan, 401K company match, tuition reimbursement

  • Global career mobility, employee recognition programs, professional development

  • State of the art technology which allows for seamless global connectivity

  • Rich wellness program and health incentives

#LI - Remote

Job: *Consulting

Title: Senior Manager, Data Engineering

Location: CO-Englewood

Requisition ID: 02SMY

Other Locations: United States

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