Guitar Center Stores, Inc Retail Manager in Englewood, Colorado

Job DescriptionSUMMARYResponsible for running day to day sales and operations of stores whilemaximizing profit and minimizing costs. Ensure promotions are accurate andmerchandised to the company''s standards, staff is fully versed ondaily, weekly, and monthly goals and excellent customer service standardsare mESSENTIAL DUTIES AND RESPONSIBILITIESMajor responsibilities of the position are listed below. To perform the jobsuccessfully, an individual must be able to execute each essential dutysatisfactorily. Other duties, assignments and specific projects may beassigned at the discretion of management. Reasonable accommodation may be madeto enable individuals with disabilities to perform the essential functions.Coach sales people.Meet daily with sales team.Offer them the coaching, counseling, advice, support, motivation orinformation they need in order to help them meet their sales objectives.Manage salesMake every effort to maximize both present and long term sales and grossprofits.Stay current on financial data, inventory, and other statistics.Set objectives.Plan, organize, direct and control your sales staff to meet these objectives.Use these to help your salespeople maximize their potential.At the beginning of each month, counsel with each salesperson to establishrealistic sales objectives for the month and action plan.Achieve forecasted sales by following (and, if necessary, adjusting) awritten plan of action.Monitor each salesperson''s daily performance and compare it with thatmonth''s objective.Review financial data that affects your store''s profit centers.Maintain inventory control.Review inventory daily.Be sure that all product in the store is available for purchase. Ensure thatshipments are put out for sale immediately, and special orders and holds arepicked up by customers promptly.Maximize your merchandising efforts by seeing that products are displayedaccording to the appropriate plan-o-gram and are not damaged or dirty.Supervise the sales floor.Make sure your salespeople are doing everything they should be doing tosuccessfully close sales.Ensure that the sales floor operations function smoothly.Schedulingo Schedule sales team for maximum productivity.o Oversee and manage payroll.Develop sales forceso Recruiting, hiring and training your people.o Develop the most well trained, professional sales force possible.Assist salespeople in the selling operation.Create business by networking with teachers/schools, churches, andcommunity organizationsAssist your salespeople in selling by stimulating floor traffic.Motivate them to perform well.Assist them in the selling process whenever needed.Generate sales to exceed personal sales goalsPromote the Music & Arts lesson programDemonstrate outstanding customer service to each and every customerPromote customer loyaltyInvolve in customer follow up.Supervise the proper use of leads by each salesperson.Review the lead sheets for trends that indicate where additional assistancemight be needed.Handle complaintsConstructively handle (or supervise the handling of) all customercomplaints related to your store.Conduct sales meetings.Prepare in advance and conduct regular sales meetings.Review the performance of your salespeople and to motivate and stimulate themto even greater achievements.Maintain a self development program.Constantly strive toward continuing professional growth.Work to improve your sales skills, managerial skills, business skills andproduct knowledge.Maintain store security including: perimeter door keys, register keys andpersonal alarm codeRequirementsEDUCATION AND EXPERIENCEMust be at least 18 years of age.High School diploma or equivalent.Applicants must be a Music & Arts retail key holder in good standing, orhave 1 to 3 years retail management experience.3 to 5 years sales, retail, or customer service experience .Well-versed in Music & Arts policy and procedures.Well-versed in Music & Arts product knowledge.Strong understanding of market dynamics and requirements.P