Colorado Veterans Jobs

Colorado Veterans Jobs

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WOW! Internet,Cable, And Phone (Knology, Inc) Marketing Communications Manager in Englewood, Colorado

Reference No: J3W3K96322VN6DZ9QBSThis position is responsible for leading the coordination and implementationof customer communications and related marketing operations activities forWOW!. Initiatives may include new product deployments, changes to existingproducts, pricing and policy adjustments and related business practicechanges for Residential and Business customers. A successful manager will havea high degree of attention to detail, experience managing communicationsincluding planning, creation and execution, and is highly effective in acollaborative and fast-paced environment.Duties and Responsibilities:Essential duties and responsibilities include but are not limited to thefollowing:* Plan, coordinate and execute required customer notifications forproducts, pricing and policy changes, as well as proofing, list requestsand print vendor management for various communications.* For relevant initiatives, manage updates to ancillary customer-facingmaterial as needed, such as WOW! website, terms and conditions,FAQs, and customer leave behind materials.* Manage updates to internal and external support tools and communicationmaterials.* Develop compelling, strategic and smart customer-facing messages andcommunications that align with organizational objectives and supports apositive customer experience.* Develop and author clear story-driven presentations for senior-levelaudiences.* Manage coordination and implementation of projects, including updatingcustomer materials and communications, managing production of internal andexternal communication tactics and coordinating with internal project teams.* Work with cross-functional teams to provide performance tracking andanalysis as needed.* Oversee organizational tracking of customer touch points.* Other duties as assigned.Qualifications:To perform this job successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.* Excellent attention to detail* Strong problem solving skills* Strong organizational skills, excellent follow through* Experience developing and executing customer communications* Ability to prepare well-structured, clear and concise deliverables in atimely manner* Proactively able to identify business needs, recommend solutions andprovide counsel as needed to ensure the most positive outcome* Strong, proven copywriting skills. Must be able to translate technicalconcepts and changes into easy-to-understand, customer friendlycommunications.* Ability to develop data-driven, action oriented presentations forsenior-level audiences.* Excellent written and oral communications skills* Ability to manage a large number of initiatives* Flexible and adaptable to change in fast-paced work environment* Able to communicate effectively with a variety of internal and externalaudiences* Demonstrated ability to form and maintain strong working relationshipsEducation/Experience:Bachelor's degree from a two or four year college and three to five years ofexperience in Marketing, Operations or Customer Care, preferably withinthe cable, data or telecom industry or equivalent combination of experienceand training.Computer Skills:G-Suite, Word processing, Power Point, Excel, Internet software,E-mail, Database software. Graphic design software experience is a plus butnot required.Physical Demands/Working Conditions:The physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.* regularly required to talk and hear* frequently required to sit, stand, bend at the knees and waist, and walk* required to use hands to type, handle objects and paperwork* required to re

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