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Wells Fargo Business Support Consultant 4 - CPG Quality Assurance in Englewood, Colorado

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, employees, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company's shared services functions including corporate properties, security, and global services.

Corporate Properties Group (CPG) supports all Wells Fargo business units by providing and caring for business premises worldwide. The team delivers facilities services to all internal businesses through several key processes including workplace experience, real estate strategy, property acquisition, construction, property management, and property disposition.

This role sits within the Corporate Properties Quality Assurance (QA) function. The QA team is focused on adherence to internal processes, procedures and quality standards. The team is accountable to review outcomes from key procedures within each CPG process for quality content and execution. Team members research procedural outcomes for quality, analyze results, identify trends, and prepare reports for process owners. Feedback through quality assurance review is critical to assist process owners in mitigating risk and generating consistent, preferred results.

A Business Support Consultant (BSC or quality analyst) will have data center experience and be adept at evaluating the quality of CPG work performed within Wells Fargo Critical Facilities. These areas may include construction, change processes, maintenance, operations, asset life-cycle management, etc. A successful candidate will be able to work in a highly technical environment and demonstrate a strong working knowledge of physical infrastructure and facility operations.

This position will be responsible for the following:

  • Collaborate with each Critical Facility leaders to identify, update and maintain key quality assurance controls and evaluate effectiveness

  • Execute quality assurance review and analysis on a prescribed frequency

  • Use established guidelines to identify work samples for review and analysis

  • Gather necessary documentation and data to perform review

  • Leverage industry experience, documented procedures and judgement to evaluate quality of work against standards

  • Document findings, analyze trends and identify areas of weakness or opportunity

  • Synthesize findings including relevant data and narrative to effectively communicate results to process owners

  • Proactively monitor key performance indicators and escalate trends

  • Lead assessments resulting from analysis to determine enhancements required. Work with respective teams to ensure follow-up and process changes are implemented timely

  • Update measures and procedures when process changes are implemented

  • Assist in the development of senior management information reporting, and materials for key stakeholders (e.g. regulators, Audit, etc.) as needed

  • Cultivate relationships with process owners, managers and peer groups in other business functions

  • Partner with representatives from the Control Executive function, Independent Risk Management and Audit as needed

  • Develop or participate in education and awareness to reinforce the role of quality assurance across groups

  • Support efforts to operationalize and sustain concepts and requirements of the Risk Management Framework throughout Corporate Properties Group

A successful candidate in this role will leverage their real estate experience to promote a strong risk culture including a balanced approach working in cooperation and consultation with CPG business owners and key partners. This individual will be a self-starter who is execution-oriented with demonstrated experience in a rapidly changing, matrixed environment. Candidate will communicate professionally and effectively with various levels within the organization, providing relevant data to tell a story and drive business results. In addition a successful candidate will be highly organized with the ability to manage multiple work efforts, prioritizing effectively across competing tasks and deliverables.

Required Qualifications

  • 8+ year of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience

Desired Qualifications

  • Data center experience

  • Knowledge and understanding of real estate management

  • Experience with data center space planning including power and airflow optimization

  • Basic knowledge of data center mechanical and electrical systems and a working knowledge of AutoCAD and Visio

  • Knowledge and understanding of Quality Assurance (QA) analysis in the financial services industry

  • Knowledge and understanding of Quality Assurance (QA) and performance measures

  • Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes

  • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance

  • Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills

  • Microsoft Excel experience designing and running macros

  • Microsoft Excel spreadsheets experience importing, exporting, and manipulating data

Other Desired Qualifications

  • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions

  • Ability to quickly and accurately execute tactical deliverables

  • Ability to take initiative, identify opportunities and implement change

  • Strong analytical skills with high attention to detail and accuracy

  • Ability to articulate complex concepts in a clear manner

  • Ability to form a story through data analysis

  • Strong analytical skills with ability to draw conclusions and translate findings

  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

Job Expectations

  • Ability to travel domestically and internationally

  • Ability to travel up to 10% of the time

Street Address

AZ-PHX-Central Phoenix: 90 N 1st Ave - Phoenix, AZ

CO-Englewood: 9780 S Meridian Blvd - Englewood, CO

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

NC-Charlotte: 11625 N Community House Road - Charlotte, NC

GA-Atlanta: 1034 Hammond Dr Ne - Atlanta, GA

TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX

IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5556694-3

Updated: 2020-11-23 22:18:42.039 UTC

Location: Englewood,CO