Natural Grocers Greeter/Mask Compliance Specialist in Durango, Colorado
The role of the Greeter/Mask Compliance Specialist is to provide excellent customer service to customers of theNatural Grocers, while enforcing local government orders on mask compliance as well as company mask compliance policies.The Greeter/Mask Compliance Specialist will greet customersas they enter and leave the store.The Greeter/Mask Compliance Specialist willremind customers they are required to wear a mask or face protection when shopping with us and will offer them a free disposable mask or face shield. As customers leave the store, they will thank them for shopping with us.
Providing exceptional service to all customer while maintaining the company’s core values
Diplomatic approach when talking to customers
Ability to de-escalate confrontations while enforcing mask compliance
Ability to travel as needed to local stores and serve as greeter in multiple locations for various lengths of assignment
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits or able to ask for assistance from management.
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.
Friendly and kind approach to customer service
Ability and willingness to ask customers to wear a mask when shopping with us
Clean shopping carts and handbasket after use
Alert store management to issues at the front-end of the store
Attentive and assertive
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.
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Address1123 Camino Del Rio