Colorado Veterans Jobs

Colorado Veterans Jobs

Job Information

Colorado State APS Appeal Determination Reviewer - Compliance Investigator II in Denver Metro, Colorado

APS Appeal Determination Reviewer - Compliance Investigator II



APS Appeal Determination Reviewer - Compliance Investigator II


$5,322.00 - $7,790.00 Monthly


Denver Metro, CO

Job Type

Full Time


Colorado Department of Human Services

Job Number

IHA 06322 10/28/2020


1/21/2021 11:59 PM Mountain

  • Description

  • Benefits

  • Questions

Department Information


This position is open to State of Colorado residents only.

Opt in below to receive text message updates on CDHS recruiting events!


About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

  • Medical and dental health plans

  • Employer supplemented Health Savings Account

  • Paid life insurance

  • Short- and long-term disability coverage

  • 10 paid holidays per year plus vacation and sick leave

  • Discounted RTD EcoPass (Denver Metro locations)

  • BenefitHub state employee discount program

  • Employee Wellness program MotivateMe

  • Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to .

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Description of Job

Work Unit:

The Administrative Review Division's (ARD) vision is to create a safe and promising future for children and at-risk adults. Our mission is to strengthen the communities, families, and systems that work to make that future possible. As a neutral, third party, we do this by facilitating reviews, gathering and analyzing data, publishing research, and providing training and technical assistance to effect change in practice, policy, and programs that lead to improved outcomes for Colorado's children and at-risk adults.

Colorado's Administrative Review Division (ARD) serves as an independent third party review system under the auspices of the Colorado Department of Human Services. The ARD manages quality assurance and quality improvement programs for Colorado’s child welfare and adult protective services systems. Specifically, the ARD is the mechanism responsible for the federally required Case Review System and a portion of the Quality Assurance System for both the Division of Child Welfare and the Division of Youth Corrections. Additionally, the ARD conducts quality assurance reviews of Adult Protective Services cases.

With an ultimate passion of providing permanency and well-being for Colorado's children, and the safety and protection of at-risk adults, the Administrative Review Division works closely with Colorado's counties to train, measure and assess their adherence to State and Federal regulations. Such regulations are in place to help prevent unnecessary moves for children in foster care and to assess (and encourage) that the needs of the families', children, and at-risk adults are being appropriately addressed

Specifically, the ARD is the mechanism responsible for:

  • Child Welfare Quality Assurance:

  • The federally required child welfare Case Review and Qualitative Case Review systems,

  • Administrative Reviews

  • Court ordered substituting Administrative Reviews

  • Screen Out Reviews

  • Assessment Reviews

  • In-home Services Case Reviews

  • IV-E eligibility reviews

  • Colorado’s statutorily mandated Child Fatality Review Team

  • Foster Home Certification Reviews

  • Adult Protective Services Quality Assurance:

  • Adult Protective Services qualitative case reviews

  • Child and Adult Maltreatment Dispute Review Section

  • Child abuse and neglect dispute review unit

  • Adult Protective Services dispute review unit

The purpose of Adult Protective Services Dispute Review Unit (APSDRU) is to defend county department findings or responsibility for incidents of mistreatment of an at-risk adult when such determinations are appealed in accordance with due process principles. Duties of the work unit include: review records and evidence related to reports of maltreatment of at-risk adults substantiated by county departments of human/social services pursuant to the Colorado statute and State Department rules; determine if the incident on appeal meets the regulatory and statutory definitions of mistreatment of an at-risk adult and whether the evidence in the record is sufficient to successfully defend the finding before an independent administrative law judge; determine if the evidence supports reversing the decision to confirm the report of mistreatment of an at-risk adult; undertake settlement or negotiation with the appellant when deemed appropriate to resolve the dispute prior to hearing; consult with staff attorneys in the Department of Law regarding the administrative appeal when authorized; consult with county and state staff where appropriate or necessary to resolve the matter on appeal; recommend regulatory or policy changes to resolve negative trends, ambiguity, misinterpretation or inconsistent application of state rules or policies; when requested, provide training to county departments, staff and other parties interested in the at-risk adult mistreatment administrative appeal process. Duties and functions are performed pursuant to C.R.S 26-3.1-108.

Description of Job:

The position's main purposes are to review and evaluate administrative appeals submitted by individuals who were determined by a county Adult Protective Services agency to be responsible for the mistreatment of an at-risk adult; evaluate the legal and factual sufficiency of the record to support the county determination (substantiation) applying statutory, regulatory, and administrative standards to the facts evidenced in the record; apply independent judgment based on Adult Protective Services subject matter expertise, established law, criteria and guidelines to enter into settlement negotiations and agreements to resolve the appeals prior to hearing. Alternatively, the position will not enter into settlement negotiations under circumstances where the incident or other factors indicate that the individual found responsible should have the allegations reflected in a background check due to the risk they pose to at-risk adults and potential future mistreatment. The individual is authorized to enter into legally binding settlements on behalf of the Department in accordance with guidelines and their discretion. The purpose of these activities is to protect at-risk adults from individuals who have shown themselves to be a risk to at-risk adults while at the same time providing due process to the individual and a fair and objective assessment of the risk that the individual poses. The position also may be asked to provide training to county department personnel or other interested persons and participate in CDHS committees related to Adult Protective Services issues.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.

Minimum Qualifications


Two years of professional adult or child protective services experience:

  • Conducting adult mistreatment, or self-neglect investigations for at-risk adults, provision of on-going adult protection services for at-risk adults, or supervision of professional social caseworkers in adult protective services; or conducting child abuse and neglect assessments, or supervision of professional social caseworkers in child welfare intake.

  • Working knowledge/experience utilizing Volume 30 Regulations and Colorado Statutes for Adult Protective Services; or working knowledge/experience utilizing Volume 7 Regulations and Colorado Statutes for Child Welfare.

  • Demonstrated experience reading and evaluating multiple volumes of typed and/or handwritten case materials on a daily basis; and

  • Possess intermediate computer skills to enter information into various databases, produce reports, and email information to colleagues and others.

Education: Graduation from an accredited college or university with a bachelor's degree in social work, psychology, sociology, human services or closely related field.

Bachelor's degree from an accredited institution in social work, psychology, sociology, criminology, criminal justice, criminalistics, law, or a field of study closely related to the work assignment. This position shall require a Bachelor's degree with an equivalent of thirty (30) semester or forty-five (45) quarter hours in human behavioral sciences or health care related courses, such as, social work, sociology, psychology, psychiatry, gerontology, nursing, special education, family intervention techniques, diagnostic measures, therapeutic techniques, guidance and counseling, criminal justice, other human behavioral sciences, or a medical field relevant to the APS program and/or at-risk adults.

Preferred Qualifications:

  • Experience supervising APS staff or programs

  • Demonstrated working knowledge and experience utilizing the CAPS computer program.

  • Exceptional communication skills, including demonstrated success in developing curriculum and providing training.

  • Preference will be given to candidates who possess a graduate-level degree from an accredited college or university in in criminology, criminal justice, criminalistics, law, social work, psychology, or sociology.

Highly Desirable Knowledge, Skills, and Abilities

  • Demonstrated working knowledge and understanding of federal and state law and how it applies to the appeal process;

  • Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, in order to determine if departmental objectives have been met;

  • Ability to effectively communicate in both written and oral format to prepare and present review findings and provide technical assistance;

  • Ability to set and prioritize workload, identify short- and long-term goals and develop strategies to achieve them.

Conditions of Employment

  • Candidates must possess a valid Colorado Driver's License upon date of hire and maintain throughout employment in this position.

  • Candidate must be willing and able to travel throughout the State to assigned areas as required.

  • Candidates must pass a Colorado Background of Investigation background check, a Federal Bureau of Investigation background check, and drug screen prior to start date with the Department.

  • Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.


Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

A Master's degree from an accredited college or university in social work, psychology, sociology, human services, law, or closely related field may be substituted for the Bachelor's Degree.


If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information


Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS.

Applicants are required to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review and skills testing depending on the number of qualified applicants.

For Recruiting questions, please contact

ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact by phone 1-800-929-0791 or at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.