Ping Identity Corp Technical Writer in Denver, Colorado

Technical Writer US-CO-DenverAt Ping Identity, we're changing the way people think about enterprisesecurity technology. With our innovative Identity Defined Security platform,we're helping to build a borderless world where people have total freedom towork wherever and however they want. Without friction. Without fear.We're headquartered in Denver, Colorado, and we have offices andemployees around the globe. And we serve the largest, most demandingenterprises worldwide, including over half of the Fortune 100. Because evenin the most complex enterprise environments, security shouldn't be asource of anxiety. It should be one of your greatest competitive advantages.We call this digital freedom. And it's not just something we provide ourcustomers. It's something that drives our company. People don't come hereto join a culture that's built on digital freedom. They come to cultivate it.As a Solutions Technical Writer, you will work across products and teams tocreate and maintain technical documentation for a wide variety of solutionsbuilt on Ping Identity products. Because you will be working with a dynamicteam under the guidance of a lead writer, you are passionate about teamwork.Because our products are interesting and complex, your self-driven curiositywill be the key to your success. And because we hold ourselves to a highstandard, your attention to detail and passion for quality will be yourgreatest asset.Job Functions:Create comprehensive technical documentation for a wide audience, includingsolution architects, administrators and developers.Collaborate with lead writers and other stakeholders to define requirements.Adhere to documentation plans and schedules.Create and maintain operational procedures and manuals.Achieve and maintain relevant product knowledgeMaintain consistency in tone and style.Manage updates and revisions to existing documentation.Resolve reported documentation issues.Identify new documentation needs or opportunities.Stay current on identity security technology and Ping Identity productreleases. Skills & RequirementsRequired Skills & Experience:Bachelor's Degree in computer science, a related field, OR equivalentexperience working in a technical writing position.1 - 5 years of experienceAbility and initiative to learn new tools and technologies as required.Effective troubleshooting skillsExcellent written and verbal English-language communication skills.Strong attention to detail, with an eye for improving existing work.Able to write in explanatory and procedural styles for multiple audiences.Self-starter, independent, fast learner, can-do attitude, and greatinterpersonal skills.Desired Skills & Experience:Identity and Access Management (IAM) experience.Experience with enterprise documentation projects and audiences.Experience with structured authoring and DITA.Experience using Oxygen XML Editor.Experience with source control and/or content management systems.Software development or application support experience. QualificationsEqual Opportunity Employer of Minorities, Females, Protected Veterans,and Individual with Disabilities