NuAxis Innovations Support Center Analyst in Denver, Colorado
Support Center Analyst
We’re going places, hop on board.
Our value is in our employees – smart, passionate, and fun people.
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.
We are currently seeking aSupport Center Analyst (SCA)for a full time positon. Thisrole is largely responsible for providing operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require a commitment on your part as well as ours.
Some of the primary responsibilities of this role would include:
Remote computer support
Owning, tracking and resolving Information Technology (IT) incidents and requests
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service related issues are identified and resolved within established SLAs
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
This IT Operations support role requires a service oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.
High school diploma or equivalent. Bachelor’s Degree preferred.
HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 60 days of hire
CompTIA A+ Certification preferred
Microsoft Certification (e.g. MCTA, MCSA, MSCE, MCSM, etc.) preferred
Apple Support Certification preferred
Critical thinking skills
Active listening skills and effective communication strategies
Process improvement knowledge (e.g. ITIL Foundations in Service Management, CMMI, etc.)
Enterprise ticketing application experience - HEAT Service Management experience preferred
Six (6)+ months’ experience in an enterprise call center - help desk - service desk – desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment.
NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts. High technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several years
NuAxis Innovations is an Equal Opportunity Employer AA/ W/M/IWD/PV. Employment contingent upon successful completion of background investigation.