Pep Boys Store Manager Of Service in Denver, Colorado
OverviewIcahn Automotive Group LLC (Icahn Automotive) was formed by its parent,Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operatebusinesses involved in aftermarket parts distribution and service. Ourbusinesses have a singular focus: provide premium automotive parts andservices at a great value. The businesses of Icahn Automotive today consist ofPep Boys automotive aftermarket retail and service chain, Auto Plusautomotive aftermarket parts distributor, Precision Tune Auto Care ownedand franchised automotive service centers, and AAMCO Total Auto Carefranchised service centers. The businesses of Icahn Automotive total over22,000 employees, over 2,000 company-owned and franchise locations and25 distribution centers throughout the US, Canada, and Puerto Rico.Position SummaryResponsible for achieving expected sales goals across the service labor,parts, and fleet business and providing superior customer service throughin-store execution of programs, initiatives and standards. The position isdirectly responsible for maintaining adequate shop productivity. The StoreManager will recruit, hire, develop, and provide inspirationalleadership and direction to the service selling and back shop teams. Anindividual in this position will be expected to perform additional related jobresponsibilities as needed and assigned. This position has been designated asa safety-sensitive position.Duties and Responsibilities* Maintain responsibility for the overall direction, coordination, andevaluation of direct and indirect reports in compliance with policies,procedures, loss prevention, safety, and environmental codes, and laws.* Direct, instruct, and manage a team of associates, includingassigning, supervising, and appraising work; rewarding, motivating,counseling and disciplining associates; addressing associate complaints andresolving problems.* Responsible for productivity, profitability, work environment,relationships, visual presentation standards, and operational complianceof the store; measured through various reporting tools, associatesobservations and Area Director feedback.* Train and coach service selling associates on "Customer Care Process",Courtesy Vehicle Inspections (CVIs), and general operation of store systems.* Keep store staffing and talent at optimal levels to ensure operatingefficiency and top service levels. Source key shop (technician) andselling positions regularly in order to have talent readily available forincreased staffing and customer needs. Partners as appropriate to interview,hire, demote, and promote external and internal candidates.* Monitor the shop productivity, workflow, and procedures with an emphasison efficiency, thoroughness, and safety. Largely responsible for theoverall day-to-day operations of the back shop, such as ensuring that theservice staff complete CVIs and proper service repairs.* Ensure the execution of customer service standards and customer satisfactionprograms, and ensure the equitable resolution of customer complaints. Followall policies and procedures related to cash, credit, check, refund andreturn policies.* Follow all policies and procedures related to all point of sale (POS)transactions, inventory integrity, reverse logistics and purchase forre-sale parts (OP) procurement and vendor payment practices.* Partner with the Fleet business team to maintain and build Fleet servicecustomer relationships.* Advise associates, technicians, and customers on tires, parts andservice programs.* Effectively communicates with all store associates, managers, and customers.* Key holder and responsible for basic and detailed opening and closingresponsibilities.* Other duties as assigned.Knowledge, Skills, and Abilities* High school diploma or equivalent required.* One year of experience in automotive service environment.* Completion of a two-year college, technical program, or one to three(1-3) years of service industry experience and a minimum of one (1)year supervisory experience.* Valid Driver'