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The Salvation Army Shift Supervisor in Denver, Colorado



Corps/Department: Crossroads Shelter

Reports to: Assistant Shelter Director

FLSA Status: Full time, 40 hours per week

Position Description:

The Crossroads Shift Supervisor is responsible for assisting the Shelter Assistant Director in the day-to-day operations of the shelter and staff at Crossroads. The primary responsibility of this position is providing leadership and supervision to the staff, volunteers and clients during the evening and overnight, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Assistant Shelter Director. This individual will also be the representative and advocate for the shelter, and Salvation Army, at all assigned and appropriate community meetings and activities. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives in order to function more effectively in society. This individual will fill in during evening shifts when management is on leave, which may include weekends. This is a regular, full-time, hourly position that pays at a starting rate of $17.34 per hour and is eligible for, but is not limited to, medical, vision, dental, life and disability benefits.

Scope of Position/Essential Functions:

  • Assist the Shelter Assistant Director in day-to-day operations of the shelter.

  • Provide direct oversight to the overnight shelter staff, volunteers, and clients, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Associate Administrator.

  • Report any incidents or concerns to the Assistant Shelter Director, completing required paperwork and reporting requirements.

  • Work shifts in the shelter as outlined in the schedule and when staff are unavailable.

  • In coordination with the Program Supervisor, Program Director and DHQ Social Services staff, maintain client record files and correlates clients’ reports (including inactive files).

  • Perform the duties, in accordance to Salvation Army guidelines, and under direction in the event that other key personnel are absent.

  • Must work with Crossroads Administration to stay apprised of everything that is going on with the shelter and supported programs.

  • Work to support Case Management programs as directed.

  • Exercise initiative and judgement in approaching problems and creating realistic solutions in the shelter.

  • Maintain on-going professional relationship in all interpersonal contacts (note confidentiality requirements).

  • Assist Crossroads Administration in participating in public relations activities, ensuring that such PR is cleared through the appropriate channels.

  • Assist the Crossroads Administration in planning and implementing continuing education for staff and appropriate clients.

  • Provide inside and outside security and safety of the building, as well as the shelter population.

  • Know and enforce facility rules.

  • Maintain all program materials in an appropriate manner.

  • Provide information and referral to social service programs or refer to appropriate staff as needed.

  • Coordinate cleanup of facility both inside and outside as assigned.

  • Ensure that all Salvation Army policies are observed.

  • Attend all meetings assigned.

  • Perform other duties as assigned.

Knowledge, Skills and Abilities Required:

High School Diploma/GED required

Work experience commensurate with the duties and responsibilities required. Must have experience supervising staff. Must have experience in a similar setting. The individual must have/obtain current certification in first aid and CPR skills or obtain them within six months of hire. The individual should have crisis intervention and non-violent mediation skills. The individual must have a current Colorado Driver’s License with the ability to be insured under The Salvation Army criteria. The individual must show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army. The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse. If in recovery, the individual must have a minimum of two years sobriety. The individual must show respect for other employees, associates, and clients, and the goals and objectives of the Salvation Army.

Training Requirements:

  • Anti-Harassment for Supervisors

  • Protecting the Mission – Safe from Harm


  • Bloodborne Pathogen Training

Consumer Reports:

  • Criminal History Report – Biannually

  • MVR – Annually


  • Should have crisis intervention and non-violent mediation skills.

  • Experience in a non-profit setting working with homeless, other economically disadvantaged, and culturally diverse populations preferred.

Software-related skills: Microsoft Word and Excel required, Lotus Notes, working knowledge of integrated database applications and ability to use new software programs with basic training preferred.

Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift up to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.




  • Crisis Intervention and Non-Violent Mediation

  • Staff Supervision


  • Work with Culturally Diverse Populations

  • Non-Profit work with Homeless or other Economically Disadvantaged Persons

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)