Colorado Veterans Jobs

Colorado Veterans Jobs

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Volunteers Of America Residential Coordinator - Senior Women's Shelter in Denver, Colorado

The Residential Coordinator the Senior Women's Shelter (SWS) isdirectly responsible for the management of the facility (during theirshift), the service provision for the participants in the program,assisting the residents with maintaining their Stay in the program as well asobtaining housing in the community upon exit. This program is a 24-hourshelter program serving to 25 unaccompanied senior women and threeunaccompanied Veteran Service modalities include Housing First, TraumaInformed Care, Harm Reduction, Motivational Interviewing, CrisesDe-escalation and Critical Time Intervention. Job duties include supportingand coordinating the Residential Case Manager in the delivery of appropriatehousing stability and support services for women experiencing chronichomelessness including ensuring client needs are met, maintaining the safetyand wellbeing of all 28 residents, maintaining the cleanliness of thefacility, providing life skill classes, maintaining client files andprogram data entry/ maintenance. Further, Residential Coordinators willhave an expertise on mental health services and may develop specialty areasincluding housing, employment, legal services, benefits, or others asindicatedESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that the resident's voice is heard, and when appropriate theresident's ideas play a prominent role in programming. Responsible for possessing an in-depth knowledge regarding programrequirements, including the referral process, support services,allowable costs, field-relevant best practices, utilization of thecoordinated entry system. Demonstrates knowledge of resident-specific resources, a passion forserving the population and people experiencing homelessness, and the abilityto contribute to the program-wide objectives of a diverse and dynamic team. Develops, directs and monitors the implementation of quality HousingFirst/CTI-based supportive services tied to housing stability. Coordinateswith the entire team to deliver services most appropriate to meet the needs ofthe residents in a Safe Haven Model. Assists in relocating residents as neededand securing emergency housing. Clearly documents all client interactions along with required eligibilityand demographic information. Obtains and maintains chronic homelessnessdocumentation and disability documentation. Ensures timely reporting withindata entry systems and hard copy files in accordance with grant guidelines.Develops specialized knowledge related to service delivery database systemswithin the organization including Service Point and Homeless ManagementInformation System (HMIS). Performs duties in a professional manner by maintaining the confidentiallyof all information and by participating effectively within and across teams. Maintains physical and emotional safety of all residents in the facility.Manages the milieu and addresses any resident conflict immediately tode-escalate. Will contact emergency personnel as necessary and will accuratelyand adequately complete any reports or documentation required. Supports team members by serving as a resource for analyzing and solvingproblems and staying abreast of current issues and theories within the field. Oversees and participates in general house maintenance such as assistingin cooking, supplying linen and personal items, conducting buildingwalk-through, enforcing rules, checking chore completion, setting andchecking alarms, etc. Serves as coordinator for holiday projects and other special projects asassigned. Assists in supervision of volunteers during shifts worked. Maintains regular front desk duties that include but are not limited to:answering phone calls, taking message, accepting donations, handlingmail, handing out bus pass. Serves as a mentor to junior personnel to develop knowledge and experienceregarding best practice standards within their workgroup. May be responsiblefor training staff members assigned to their team. Serves as a member of the coverage on-call rotation team (

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