Autodesk Process Adoption Lead in Denver, Colorado
Job Requisition ID #
Are you a passionate and experienced process coach who is enthusiastic about enabling customer success teams to perform at peak efficiency? Are you obsessed with applying new learning and development methods to great effect and collaborating with everyone you work with? If yes, READ ON! You may be a great fit for Autodesk’s Customer Success Operations Organization
In this role, you will actively be involved in rolling-out, supporting, and/or reviewing the business process strategy and operations to ensure goals and objectives are met for the Global Product Support (GPS) organization. Working in conjunction with the GPS Program Managers and Process Adoption Manager, the Process Adoption Lead assists with the implementation of new programs and tools by ensuring all relevant roles are adopting the required process change. This is an exciting opportunity to make a positive impact on our Global Product Support processes and Autodesk’s future success.
Drive adoption of business process standards and tools and continuously solicit feedback for improvement
Deliver timely relevant training and learning content to the Global Product Support teams to continuously improve ramp-up time and adherence to new processes
Provide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate
Collect information regarding status of process adoption initiatives, maintain high-level project schedule, raise potential issues with Program Manager, and suggest and implement solutions as needed
Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes
Maintain and revise procedures to ensure efficient and effective operation of programs/projects and supporting systems and business processes
Contribute to project strategy, design, development, and successful implementation
Demonstrable expertise in a process improvement methodology, eg, Six Sigma
1-3 Years previous experience in a project or program management, administrative, or sales support role
Excellent interpersonal and communication skills, including writing and presenting
Strong analytical, organizational and project management skills
Ability to work in the Autodesk office daily - this is not a remote or virtual role
Able to travel as required (less than 20%)
Languages: English, native proficiency
Experience deploying technology or services with large enterprise and the desire for continuous learning and growth
You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers
You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves
Highly organized with a proven ability to drive projects to completion and persevere to get the job done.
Strong work ethic, craftsmanship, and quality standards
Salary midpoint for the position (Colorado)
Salary Midpoint for this position (Colorado):
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Autodesk is the global leader in design and make technology, including industry-leading 3D design, engineering, and entertainment software and services, that offer customers better outcomes though automation and insights for their design and make processes. With over $3.5 billion in revenue and more than 12,000 employees, Autodesk has established itself as the leading provider of design and make technology that empowers innovators everywhere to achieve the new possible – for products, their businesses and the world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with our software. With a vision of a better world designed and made for all, Autodesk serves customers in architecture, engineering, and construction; product design and manufacturing; and digital media and entertainment industries. Its customers design, fabricate, manufacture, and build anything by visualizing, simulating, and analyzing real-world performance early in the design process.