Oldcastle Building Envelope, Inc. Customer Service Representative - Denver, CO - 144380 in Denver, Colorado

Job ID: 144380Oldcastle BuildingEnvelope, a CRH company, is the leading supplier ofproducts specified to close the building envelope. They include:custom-engineered curtain wall and window wall, architectural windows,storefront systems, doors, skylights and architectural glass.Job SummaryOldcastle BuildingEnvelopeis seeking a full-time entry-level Customer ServiceRepresentative for our Denver, COlocation. This positioninvolvesservingcustomers by providing product and service information,resolving product and service problems,processing orders, and servingas anambassador (customer advocate) between the customer and the company.Essential Duties and ResponsibilitiesMaintain broad knowledge of clients, products, and services of theorganizationDocument customer interactions and transactionsAccurately process phoned, faxed, and e-mailed quotes and orders inaccordance with cut off times and other time constraints that may existData entry of fax, email, and phoneorders for productionCoordinate between sales and production to meet customer deadlinesCommunicate and keepcustomers informedregarding quotes, pricing, order status, pro-active sales, deliverystatus, technical information, production capabilities, and generalreturn infoResolveproduct or service problems by clarifying customers complaint;determining the cause of the problem; selecting and explaining the bestsolution to solve the problem; expediting correction or adjustment,andfollowing up to ensure resolutionAnswer telephone promptly and transfer callers to appropriate departmentsGreet customers in a courteous, friendly, and professional manner throughwritten and verbal communicationProvide assistance to all co-workers when neededRegular and predictable attendance, the ability to safely performtasks,and adherence to all safety policies and procedures are essential functions ofthe jobRequirementsEducation normally obtained through a High School Diploma or GEDGood English written & verbal communication skillsBilingual Spanish a plusOrganized, self-starter with the ability to prioritize workload in afast-paced office environmentAbility to work in a team environmentMust have computer experience andable to enter data and type numberson a10-key with accuracyA minimum of 3years previous customer service experience, glass industrypreferredQualificationsTo perform this job successfully, an individual must be able to perform eachessential duty satisfactorily.The requirements listed are representative ofthe knowledge, skills and/or abilities required.Reasonable accommodationsmay be made to enable qualified individuals with disabilities to perform theessential duties of the job.Additional InformationOnly online applications will be acceptedWhen applying, please provide full employment historyPre-employment background screening will be conducted on qualified applicantsafter acceptance of job offerWhat CRH Americas Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsA culture that values opportunity for growth, development, and internalpromotionAbout CRH AmericasCRH Americas has a long and proud heritage as one of North Americas largestcorporations. We are a proud reflection of the hundreds of familybusinesses, local and regional companies and mid to large sized enterprisesthat together form the CRH Americas family. CRH Americas operates with adecentralized, diversified structure, letting you work in a small companyenvironment while having the career opportunities of a large enterprise.Oldcastle BuildingEnvelope, a CRH company, is a great place to grow! Ifyoure up for a rewarding challenge, we invite you to take the first step andapply today! Once you click apply now, you will be brought to our careersite. Please complete your online profile which will be sent directly to theappropriate Hiring Manager. Our system allows you to view and track yourstatus 24 hours a day. Thank you for you