University of Denver Communication Technician (Dispatcher) - Campus Safety in Denver, Colorado

Job Description

The Department of Campus Safety is committed to providing the highest quality safety and security services in a respectful, professional and consistent manner. The department is also committed to maintaining a work environment that encourages knowledge of, respect for and development of skills to effectively engage with diverse individuals and communities. Applicants from members of historically underrepresented groups including minorities, women, members of the LBGT community, people with disabilities and veterans are encouraged to apply.

Position Summary

The Communication Technician (Dispatcher) works in the University of Denver Campus Safety Communications Center which is a 24/7 operation. The Communications Technician is responsible for receiving and dispatching calls and messages to Campus Safety Officers for the University of Denver campus. Through which they participate in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communication Technician is a specialized position within the Campus Safety which provides essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public.

Essential Functions

  • Communication Technicians work in the Communications Center which is a twenty-four hour, seven days per week operation involving telephone and radio work.
  • Typically, training for new staff to reach full performance takes five months. As training progresses, trainees are required to demonstrate delivery of exceptional customer service while multi-tasking entry of information into the computer, and dispatching units on the radio.
  • The Communications Center is the primary Campus Safety/emergency answering point for the University of Denver. Specific duties include evaluating calls for proper action, initiating response by Campus Safety Officers or contacting outside law enforcement or Fire/EMS personnel for response by entering data into a computer as it is received. These include calls and messages for routine and emergency reports, referral information, alarm maintenance and notification, campus camera monitoring and alerts, secured door monitoring and alerts and fire alarm monitoring and alerts.
  • Adheres to all Division and University policies, procedures, directives, rules and regulations.
  • Participates in the Division’s recruitment and accreditation efforts.
  • Performs other duties as assigned.

Knowledge, Skills and Abilities

  • The Communication Technician works on a team but is required to make sound, independent decisions and exercise good judgment under pressure.
  • Demonstration of delivery of exceptional customer service to internal and external customers.
  • After training the Communication Technician will exhibit the following:
  • Proficient utilization of a multi-line telephone system and a two-way radio system.
  • Utilization of Computer-Aided Dispatch (CAD) software.
  • Utilization of door security and monitoring system.
  • Utilization of fire alarm monitoring system.
  • Utilization and monitoring of campus camera system.
  • Demonstrated and maintain good moral character.
  • Demonstrated ability to multi-task.

Required Qualifications

  • High School diploma or equivalent.
  • 6 months customer service or related experience.
  • Intermediate to advanced computer skills.

Preferred Qualifications

  • One (1) year experience in dispatching, law enforcement or related work environment.
  • Experience working in a 911/PSAP or central station monitoring type dispatch center.

Working Environment

Lighting and temperature controlled via work stations in enclosed and secured office setting. Breaks may sometimes be delayed or forgone dependent upon shift workload. Occasional need to work beyond regular shift hours dependent upon exigent circumstances. This position is supervised by the Communications Technician Leads who observes work through observation on the job, employee meetings and results achieved.

Work Schedule

Varied hours during a 24/7 work week. Communication Technicians participate in a seniority-based shift bid and may be required to work nights, weekends, and holidays. There are two (2) eight hour and two (2) twelve hour shifts often requiring mostly sitting/sedentary work.

Application Deadline

For best consideration, please submit your application materials by 4:00 P.M (MST) on November 16, 2018.

Special Instructions

Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please click New Resume/CV at the bottom of the page to begin application.

Please include the following documents with your application:

  1. Resume

The University of Denver is an affirmative action employer and that age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law are not taken into account in any employment decision.

All offers of employment are based upon satisfactory completion of required pre-employment testing, criminal history background check, pre-employment drug screen and verification of education & employment.

Tracking Code: 005517

Department: Campus Safety (25)

Position Type: Full-Time/Regular

Salary: 17.25 - 18.96 USD