Vision Service Plan DBA VSP Global Client Broker Representative in Denver, Colorado
VSP Global is comprised of five complementary businesses that combinehigh-quality eye care insurance, high-fashion eyewear, customizedlenses, ophthalmic technology and retail solutions, with employees in over23 countries. No matter the role, we're all focused on a singularmission: to help people see. Learn more by visitingGeneral SummaryWith minimal supervision, respond to routine to moderately complex issuesand inquiries from VSP publics through sources such as e-mail, telephone,and verbal communication. Perform group data management duties includinginstallation, maintenance, research, and problem resolution. Provideoperational support in determining appropriate group structure.Essential FunctionsResearch, resolve and accurately respond to various inquiries; maintainand organize member/client/business partner correspondence to ensureconsistent, accurate and professional responses.Respond to customer inquiries according to established procedures.Analyze customer requirements, provide education on VSP's capabilities,and provide recommendations for structure, membership, and billing tosupport group requirements.Review new and renewing group structure, eligibility and rates to ensureaccurate group billing and reporting requirements.Install new group eligibility including personal data (e.g., name,address etc.), rate to generate bills, allowable benefits to determinefrequency, and type of available benefit.Identify sales opportunities when communicating with clients and brokers andforward leads to appropriate sales staff.Notify appropriate sales staff when you identify at-risk client and brokers,based on established triggers.Coordinate with business partners to resolve membership/billing issues byconducting audits of VSP and group files both manually and electronically;recommend resolutions and report results.Assist with group renewal process including preparing accurate information,obtaining approvals, inputting into system, and issuing groupnotifications and documents within established legal time frames.Act as point of contact for incoming calls from business partners regardingquestions, additional information, and changes.Represent the department on corporate and divisional projects as needed.Communicate impacts and work with management to develop solutions.Assist in training and serve as a resource to new client-brokerrepresentatives.Job SpecificationsTypically has the following skills or abilities:Two to four years' Customer Service or Account Services experience orequivalent experience demonstrating the ability to build effectiverelationships and resolve a variety of issuesTwo years of customer service experience in an office/retail environmentDemonstrated ability to identify and resolve moderately complex problems suchas those that require searching outside the unit and partnering with others tofind solutionsProficient ability to use word processing and spreadsheet applicationsincluding building files, writing formulas, combining columns,copying, and mergingStrong organizational skills for setting work priorities and managing a highvolume of information from multiple sourcesAbility to type 35 wpmAbility to have a solution-oriented approach to workDemonstrated ability to identify and resolve moderately complex problemsMust be available to work within the full range of division hours of operationPreferred SkillsKnowledge of CMI's new sales and renewing processWorking Conditions / Physical DemandsThe working environment is generally favorable. Lighting and temperature areadequate, and there are no hazardous or unpleasant conditions caused bynoise, dust etc.The above information in this description has been designed to indicate thegeneral nature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted as acomprehensive inventory of all duties, responsibilities and qualificationsrequired of employees assigned to this job.