Internal Revenue Service CASE ADVOCATE (BILINGUAL-SPANISH) in Denver, Colorado
WHAT IS THE TAXPAYER ADVOCATE SERVICES (TAS) DIVISION? The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).See Other Information for Locations
WHAT DOES A CASE ADVOCATE DO? The Case Advocate serves as an advocatefor taxpayers who have experienced a delay beyond normal processing time, where systemic issues have been identified and actions taken, or who have suffered or are about to suffer a tax hardship that the Taxpayer Advocate Service (TAS) attempts to relieve. In this role, you will resolve taxpayer problems that have not been resolved through normal IRS channels and are generally expected to handle some of the most problematic cases independently. You may be assigned cases that are anticipated to be among the most difficult to resolve due to complicating factors, or that relate to a specialtyin which you have expertise.
As a Case Advocate you will: Provide assistance to taxpayers on technical and procedural tax cases covering the full range of issues.
Represent the Service in advocating cases involving complicated and specialized issues. Take corrective action within TAS statutory and delegated authorities, including development of cases for purpose of recommending the issuance of Taxpayer Assistance Orders.
Confer with taxpayers who have experienced delays beyond normal processing time, a significant hardship, or where systemic issues have been identified and actions taken, clarifying the basis of the complicating problem and citing applicable laws as necessary.
Educate taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions. Fully advises taxpayer of all rights and, as applicable, secures agreement of taxpayer to final decision.
Perform specialized research, analysis, and necessary computations to make adjustments to taxpayers' accounts that have specialized factors. Using highly developed institutional knowledge of internal processes, solves vexing process and procedural problems of cases.
Recommend adjustments as appropriate and initiates credit transfers, payment tracers, and computations to tax, penalty, and interest.
Prepare manual refunds, makes abatements, and prepares and executes waivers to extend statutes within TAS statutory and delegated authorities.
Provide guidance to targeted audiences in seminars, speeches, and workshops; Provides in-house training and assistance to lower-level employees as necessary. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
Conditions of Employment
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Must be a U.S. Citizen or National
IRS Employees with Career or Career Conditional Appointments
BILINGUAL POSITIONS ONLY: This is a bilingual position. Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
You must meet the following requirements by the closing date of this announcement.
GS-7 LEVEL: You must have 1 year of specialized experience at a level of difficulty& responsibility equivalent to the GS-5level in the Federal service. Specialized experience for this position is experience that is typically in or related to the work of this position & provided you with the particular knowledge, skills & abilities to perform successfully the duties of this position. Specialized experience includes advising& assisting others in order to explain issues related to meeting Federal tax obligations including: experience applying knowledge of business practices, policies, procedures, basic accounting principles, and Federal tax laws& regulations; Experience interviewing individuals and reviewing tax and bookkeeping records and returns, and analyzing systems using fact-finding techniques. OR You may substitute education for specialized experience as follows:1 year of graduate education in a related field of study at an accredited college or university. OR Superior Academic Achievement may be met by having a Bachelor’s degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last two years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in your major field of study or those courses in your major completed in the last two years of study, or rank in the upper 1/3 of your class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. GS-9 LEVEL: You must have 1 year of specialized experience at a level of difficulty& responsibility equivalent to the GS-7 in the Federal service. Specialized experience for this position is experience that is typically in or related to the work of this position& provided you with the particular knowledge, skills& abilities to perform successfully the duties of this position. Specialized experience for this position is experience applying basic accounting principles, examination techniques& collection processes to assist taxpayers in resolving tax issues. Communicating with taxpayers& their representatives to determine the nature of assistance needed, obtaining information& determining its relevance to resolve tax issues/problems, advising and assisting taxpayers in meeting federal tax obligations, managing an inventory, and meeting deadlines. OR You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in a related field of study at an accredited college or university. OR Two years of progressively higher level graduate education leading to such a degree in a related field of study. OR LLB or JD. GS-11 LEVEL: You must have 1 year of specialized experience at a level of difficulty& responsibility equivalent to the GS-9level in the Federal service. Specialized experience for this position is experience that is typically in or related to the work of this position and provided you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. Specialized experience for this position includes applying accounting, examination, returns processing, collection & or Taxpayer Advocate Service techniques;& of general and geographic business practices sufficient to independently process the complete range of cases; Experience advocating for taxpayers with significant hardship as defined by IRC 7811 and/or Internal Revenue manuals, including but not limited to an immediate threat of adverse IRS action; a delay of more than 30 days in resolving taxpayer account problems; the incurring by the taxpayer of significant costs (including fees for professional representation) if relief is not granted; irreparable injury to, or a long-term adverse impact on the taxpayer if relief is not granted; or suffering injury because of an action or inaction by the IRS; Qualifying specialized experience also includes resolving taxpayer issues through negotiating, influencing or persuading other Business Operating Divisions (BOD) (for example, through the issuance or resolution of an Operational Assistance Order (OAR) on a full range of individual& business tax returns; Experience with tax administration problems potentially having a negative impact on a significant number of taxpayers, including identifying potential systemic issues& taking appropriate action; Experience composing written communications to taxpayers& their representatives in order to expedite resolution of tax account issues& to educate regarding tax obligations, responsibilities, rights& options, including adverse consequences of decisions; Experience applying technical tax law based on the Internal Revenue Code & Regulations, making hardship determinations, conferring with subject matter experts or Counsel in developing a strategy for advocating and resolving a taxpayer's issue; and experience preparing and executing case action plans to advocate for case resolution for taxpayers, representatives or Congressional offices; Experience managing an inventory of cases and timely completing required actions including but not limited to, case development, issue determination, conducting interviews with taxpayers & or their representatives, documenting case histories with appropriate narratives in support of case decisions, preparing referrals to other IRS functions, including Appeals and Counsel. OR You may substitute education for specialized experience as follows: Ph.D. or equivalent degree or 3 full academic years of progressively higher level graduate education leading to a degree in a related field of study at an accredited college or university. OR LL.M., if related.
For grades7 thru 11: You may qualify by a combination of experience& education. Options for qualifying based on a combination will be identified in the online questions.
- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).
One (1)Position islocatedin Taxpayer Advocate Service (TAS), DEDCA Area 7 at1999 Broadway, Denver, CO (CO1811)
POSITION DESCRIPTIONS: GS-7 98226; GS-9 98227; GS-11 98228A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.
This is a bargaining unit position.
Alternative work schedule, staggered work hours or telework may be available.
Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
Relocation expenses will NOT be paid.
Travel may be required for training.
This position is covered under a formal training plan and pay retention may be offered were applicable by la and regulations.
The ability to speak, read, and write Spanish and English must be documented on the resume.
Must obtain and use a Government issue charge card for business related travel.