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Grubhub Campus Operations Manager in Denver, Colorado

Our Campus Dining Operations Team is looking for a strong leader to join us. The Campus Operations Manager is results-oriented, operations-focused leader that practices effective prioritization together with goal setting and strong people management skills.

As a Campus Operations Manager, you will lead our campus operations teams which service our campus customers - Campuses, Merchants and Diners! For this exciting and meaningful role we are looking for a data-driven leader who moves fast and gets things done. To succeed in this role, you must leverage your exceptional leadership skills to elevate your team by developing and coaching them for success. You will lead by example through providing excellent customer experience, demonstrating accountability, developing expertise and operating at the highest levels of professionalism across all of our customers - campuses, merchants and diners.

  • Own reporting & data analysis, and monitoring KPIs & business drivers for the Campus Operations team - highlighting trends and investigating underlying causes of variance

  • Create policies and best practices to provide exceptional service and proactively identify and problem solve customers issues

  • Collaborate with internal and external business partners to establish team goals and implement strategies as well as resolve operational issues when needed

  • Navigate complex operational issues and create recipes to streamline solutions

  • Make recommendations to Product and Engineering teams around feature requests and bugs as reported by customers.

  • Provide ongoing guidance and feedback to your team members on how to improve quality and service levels, and how to grow as individuals

  • 4-5 years of experience in Operations or similar role

  • Bachelor’s Degree in Business Management or related field of study

  • 1-2 years of management experience, demonstrating effective leadership and people management skills, with proven ability to effectively develop, coach and motivate employees

  • Strong analytical skills to collect and interpret data to solve problems

  • The ability to plan strategically, create long term goals and establish plans to reach them

  • Outstanding verbal and written communication skills

  • Strong organizational and time management skills

  • Passion to grow as a manager. Open to new ideas and feedback. Constantly looking to improve your skills.

  • Zendesk knowledge and/or other CRM systems preferred

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries.

  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.

  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.

  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.

  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

ID: 2020-10505

External Company Name: Grubhub Holdings, Inc.

External Company URL: www.grubhub.com

Street: 1700 N Broadway

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