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Davita Benefits Navigator in Denver, Colorado

2000 16th Street, Denver, Colorado, 80202, United States of AmericaThis vital, patient-centric role provides education and guidance to DaVitapatients about health insurance and the implications of different insuranceoptions. Based at DaVita World Headquarters in downtown Denver, theseteammates help patients across the country understand their insurance optionsand make informed employment and insurance decisions.The Benefits Navigator must have the emotional maturity and professionalism todirectly interact with patients, clinical teammates, billing officeteammates, and senior leadership, as well as the ability to worksuccessfully with cross-functional DaVita teams.The Benefits Navigator will help alleviate the stress that dialysis patientsoften experience in navigating complicated insurance options and employmentdecisions while also managing their health care needs.To be successful, the Benefits Navigator must have a passion for customerservice and the ability to build trust and rapport with patients and teammatesover the phone. Teammates in this role will gain expertise in motivationalinterviewing as well as expert knowledge of commercial and government healthinsurance benefits, financial assistance programs, and work leave options.Through our commitment to training, growth and quality, you will have theopportunity to further your career while working in an award-winningenvironment that enables teammates to thrive both professionally andpersonallyAt DaVita, we often say that we are a community first and a company second.We work hard to serve our patients and teammates, and honor the DaVita CoreValues of Service Excellence, Integrity, Team, Continuous Improvement,Accountability, Fulfillment and Fun.ESSENTIAL DUTIES .and. RESPONSIBILITIESPatient Education (Telephonic) - Responsible for patient education whilestaying within established compliance parameters for the company and program.E.g.:Identifies and effectively communicates opportunities to better the insurancestatus of the patients, alleviating financial risk and burdenProvides information to patients to help them find and/or secure options forinsurance coverage and other financial assistance programs as necessaryCompletes insurance assessments/evaluations for patientsAccurately documents and classifies patient education sessionsProvides a high-level of customer service to patients to ensure educationalneeds are metActs as a liaison between patients, facility teammates, billing office andthe corporate office to resolve patient insurance issues and/or concernsMeetings - Attends team meetings, phone conferences, and trainings asneeded. May assist with onboarding and training of new teammates.Reporting - Works closely with supervisor/manager to meet objectives,deadlines, and reporting/measurement requirements as they pertain topatient education. Reviews trends with team and operational leadership.Field Relationships - Builds and maintains relationships with field partners(e.g. Insurance Counselors, Facility Administrators, Social Workers,Administrative Assistants etc.) to ensure seamless patient support.Participates in Team/Department/Village-wide Improvement Projects as neededOher duties as assigned.EDUCATION AND EXPERIENCEHigh School DiplomaSPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONSMinimum of two (2) years' experience in customer service, healthcareorganization, insurance company or related field-RequiredIntermediate computer skills and proficiency in MS Word and OutlookBeginner proficiency in MS Excel and PowerPointExperience in healthcare industry/healthcare organization working with aclinical team and patients - PreferredDemonstrate extensive understanding of insurance plans and benefits (PPO,HMO, POS, EPO, Indemnity), COBRA benefit options, medical leaveoptions, American with Disabilities Act, Coordination of Benefits,Federal and State level health coverage benefits as they relate to ESRD-PrefeExperience in case management and/or social work- Prefer

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