Fiserv Implementation Project Manager (Mortgage Director Product) in Colorado
What does a great Implementation Project Manager do?
You will manage assigned customer implementations. In addition to ensuring new customers are implemented timely with a high degree of satisfaction, engagements will include LOS operational and system utilization reviews, process improvement assessments and surveying LOS table enhancement and configuration opportunities. Additionally, you will ensure the Mortgage Director implementation team supports Mortgage Director’s identification, documentation and implementation of standard methodologies within Mortgage Director best practices. This role will collaborate and communicate closely with customers, sales, and management!
In this role, you can expect to:
Establish project plans to support new customer implementations / system configuration requirements with assigned/available resources. Such plans must meet resources identified within License Agreements/Addendums and or via SOW’s.
Ensure implementation issues with assigned projects are identified, tracked and reported through the process.
Perform day-to-day management of implementation projects and identify issues and risks and advance quickly to management when help is needed.
Ensure work performed is within scope, consistent with requirements, and delivered on time and on budget.
Develop and deliver progress reports and proposals.
Aid in detailing product administrative features and tools to ensure manuals and other training documents are current.
Schedule and work with training resources in order to meet customer expectations and contractual obligations.
Work with team to document industry standard methodologies and detail LOS workflow, system configuration recommendations, features and functionality to improve efficiencies and processing quality.
Ensure the team efficiently identifies and documents the business issues and objectives of customers and accurately documents customer requirements based on reviews of customer documentation and employee interviews.
Moderate reviews and edits of requirements, specifications, business processes and recommendations related to proposed solution.
Basic qualifications for consideration:
High School Diploma required; Bachelor’s degree preferred.
5+ years customer implementations project management experience.
Mortgage lending/loan origination/lending technology experience.
Ability to travel up to 25% (after COVID restrictions)
Preferred qualifications for consideration:
Project Management Professional (PMP) certification.
Experience implementing software solutions for the mortgage industry.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role, you will be aligned with our digital products and services. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes with a mission to deliver easy and compelling digital financial management and money movement always at your fingertips. Using in-depth research, user experience design, and industry best practices, Digital Channels' solutions are ranked as the top solutions in the market and adopted by some of the largest and most innovative financial institutions.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.