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Optum Scheduler in Colorado Springs, Colorado

Overview:

Responsible for scheduling, patient communication, and education for all appointments and procedures for assigned department. Answer phone calls from patients, schedule appointments or procedures, and obtain appropriate and accurate data upon scheduling.

Essential Functions:

  • Answer incoming calls in a customer friendly and professional manner to determine the purpose and request of the call and process appropriately.

  • Meet department metric expectations for answering and processing calls.

  • Schedule and reschedule appointments for patients according to established protocols and templates. Be sure to obtain appropriate and accurate data based upon the reason/diagnosis/chief complaint that is given by the patient.

  • Register patients accurately by gathering basic demographic and insurance information. Update information as needed.

  • Inform patient to be prepared to pay any copay or down payment due at the time of service and communicate any instructions patients may need prior to their appointment.

  • Review daily schedule for accuracy and completeness.

  • Answer non-appointment patient care calls.

  • Task messages to the appropriate clinical person to be worked/processed and completed. Ensure all necessary information is entered into Allscripts including any patient portal requests.

  • Complete daily task bucket duties in accordance with scheduling guidelines and assist other teammates as needed with tasking duties as requested/assigned.

  • Perform all other job duties as directed by the supervisor or manager.

Education:

  • Minimum: High School Diploma, GED or equivalent.

Experience:

  • Minimum: At least one year of medical experience (education or on-the-job).

  • Minimum: At least six months of call center experience, more than one year call center experience preferred.

Knowledge, Skills, and Abilities:

  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Proficient written and verbal communication skills

  • Knowledge of medical terminology highly desired.

  • Communicate messages accurately to patients, teammates, and employees of outside facilities such as medical offices and pharmacies in a positive and professional manner.

  • Adapt to a fast-paced environment and multi-task under pressure.

  • Accurately and appropriately document messages in a medical record.

  • Must be a problem solver, detail oriented, reliable, and a self-starter.

  • Capable of sitting for long periods of time.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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