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Discover Goodwill of Southern & Western Colorado Outlet Associate I - PT - Retail Support Center (Hancock & Academy) in Colorado Springs, Colorado

Description

Please Note: This position will start as part-time but could move to a full-time position with continued good performance. With that in mind, open availability is preferred. Excellent customer service skills are a must! Our Outlet is open Monday through Saturday 8:00 a.m. to 8:00 p.m. and Sunday 9:00 a.m. to 6:00 p.m.

OBJECTIVE:

The Outlet Associate will be the first point of contact for many customers within our Outlet Center. Outlet Associates will be held responsible for stocking the bins, placing bins onto the sales area, and operating a point-of-sale cash register system. Due to the constant contact with customers it is essential that Outlet Associates provide excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.

RESPONSIBILITIES:

  • Provide excellent Customer Service with an “Attitude of Gratitude.”

  • Provide assistance to customers with questions, concerns, and purchases.

  • Provide a safe environment for customers and employees, to include overseeing Outlet rules are strictly followed by customers.

  • Provide accurate cashier transactions and a balanced cash drawer with minimal errors using a computer based point-of-sales system.

  • Ensure merchandise bins are filled properly and placed onto the sales area following the rotation schedules.

  • Perform quality control and time management to achieve and maximize the highest volume of production.

  • Cross-train in other departments/areas and act as back-up for other areas as required.

  • Perform all other duties as assigned.

QUALIFICATIONS:

  • Must be 18 or older.

  • A pre-employment drug screen is required for this position.

  • High school diploma or equivalent preferred.

  • One year retail sales or cash handling experience desired.

  • Accurate with numbers and have an understanding of the value of different coins and money.

  • Able to handle crowd control and enforce Outlet rules and policies.

  • Able to use basic math such as adding, subtracting, and multiplication.

  • Able to operate a computer based cash register and credit card machine.

  • Able to lift up to 75lbs, use a dolly and pallet jack as required.

  • Able to withstand prolonged standing, bending and lifting up to 8 hours per day.

  • Able to work a varied schedule to include weekends and holidays with occasional overtime as necessary.

  • Able to communicate effectively with customers, managers, supervisors, staff and peers.

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities and/or protected veterans without regards to discrimination.

To promote a Safe & Drug-free Workplace, a pre-employment screening may be conducted. Candidates may be disqualified for criminal history regarding drug use or sale, financial fraud, identity theft, abuse, violence, and/or theft.

Discover Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

Physical Requirements

Attachment to Job Description

Position: Outlet Associate Dept Number:

Continuously

Frequently

Occasionally

Never

5-8 hours

3-4 hours

1-2 hours

0

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over

X

Moderate: 15-44 lbs

X

Light: 14 lbs & under

x

CARRYING:

Heavy: 45 lbs & over

X

Moderate: 15-44 lbs

X

Light: 14 lbs & under

X

PUSHING/PULLING

X

REACHING:

Above Shoulder

x

At Shoulder

x

Below Shoulder

X

TWISTING

X

BENDING

x

KNEELING/CRAWLING

x

SQUAT

x

CLIMBING - use of legs only (stairs)

x

CLIMBING - use of arms & legs (ladders)

x

HEARING

X

VISION:

Visual – close

x

Visual – distant

x

Visual - depth perception

x

HANDS/FINGERS:

Simple grasping

x

Fine Manipulation

X

Repetitive Movements

x

WALKING

X

STANDING

x

SITTING

x

SPEAKING

x

OTHER - Please describe:

Qualifications

Education

Preferred

  • High School / GED or better

Experience

Preferred

  • 1 year: Previous experience with cash handling

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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