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Ent Credit Union Member Service Coordinator - Colorado Springs, CO. - MEMBE02 in Colorado Springs, Colorado

Ent is Colorados largest credit union, leading a legacy of more than 60years. Our reputation is built on trust, integrity, innovation andexceptional customer service. We recognize our employees and our members arethe reason for our success. Weve been voted a 2019 Best Place to work by TheDenver Business Journal and Best-In-State Credit Union by Forbes. Become partof a growing organization that values teamwork, our people, our membersand the communities we serve! Apply today, to advance your career and helpmembers improve their financial quality of life.Its an Ent thing!The Service Center Coordinator is responsible for the administration of theday-to-day activities of the Member Service staff and operations of theCenter. Provides leadership and technical expertise, assuring work qualityand Member service standards are upheld and maintained. Handle Membertransaction and account requests effectively and accurately, exercisingsound business judgment in decision-making. Assists manager/supervisor inassuring center staff compliance with credit union policies and procedures,as well as financial regulations to include BSA (Bank Secrecy Act) andCFPB (Consumer Financial Protection Bureau).Center Operations accepts responsibility to assure that members have fullknowledge of the credit unions products and services as we address theirpersonal financial needs. This is done by evaluating each members currentrelationship(s) with the credit union then educating the member on theproduct(s) and/or services that may best suit them now and in thefuture. This area is also accountable for acquisition and retention ofdeposits, member service satisfaction, loan acquisition, fee incomegeneration, employee career pathing and retention, along with continuousassessment of current business practicesCenter Operations success is reflected in the increased member use of theseproducts and services, to the mutual benefit of the individual member andthe credit union as a whole.Essential Job Duties and Responsibilities:Provide leadership to Service Center personnel to include scheduling ofstaff, managing lobby flow, attentiveness, work quality, efficiency,and constant awareness of Center activities to ensure Member service standardsMotivate, train, coach, mentor, and serve as career path consultantfor staff, promoting an open, positive work environment. Acknowledge areasneeding improvement and provide appropriate support.Verify and balance the Center teller transactions, vault, ATM, and cashactivities daily. Ensure all negotiables are balanced and secured each day.Ensure all Member-sensitive documents are properly secured. Enforce compliancewith Center Policies and Procedures and Service Center Control procedures.Provide first level of acceleration for Member problem resolution, staffproblem resolution, and Center issues.Manage and comply with Service Center Control Manual audit and controlrequirements. Conduct staff meetings on operational and regulatory matters,also ensuring regulatory BVS assignments are completed by center staff CompileSCCM documentation for Center Manager review.Provide feedback to Center Manager in the performance evaluation of staffmembers. Keep Center Manager apprised of all staff-related issues requiringperformance improvement plans.Perform Member Service Representative duties as required to ensure timelyservice to our Members.Other duties asrequiredMinimum formal education required for this position:High School Diploma or EquivalentMember Relationship / Customer Service / or New Account training or equivalentEach year of relevant work experience may be exchanged for a year in arelevant degree program or vice versa. For example, a requirement ofKnowledge Consistent with a Bachelors Degree in Accounting and 2+ years ofaccounting experience could be substituted for a High School Diploma and 6years of relevant accounting work experience or a Masters Degree in Accountingand 0 years of work experience.Minimum work experience:2.5+ years combi

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