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Oracle IT Director in Colorado Springs, Colorado

Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria. Develops and manages an effective risk mitigation strategy for the project(s).

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations. Successful track record as a manager. Detailed knowledge of technical and business concepts of a number of related applications areas. BA/BS degree preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Senior Director, SaaS Change Management Team

Oracle SaaS Service Management Experience Engineering team is looking for* dynamic, self-motivated team player* for to lead the SaaS Change Management framework.

As the owner of SaaS Change Management program within Oracle’s SaaS Cloud, you will be responsible for overseeing a change management process framework in alignment with various services within Oracle’s SaaS offerings. You will be managing a global team of change managers focused on coordinating orchestrated delivery of new products, features, and overall improvements into the Oracle Cloud environment. A key area of emphasis will be to ensure SaaS service teams clearly understand potential risk and reduce unexpected impact while executing changes at cloud scale in an agile manner. The Oracle Cloud environment is ever growing both through acquisitions and as well as environment transactional volume increases. This influential role will be responsible for developing and executing a scalable change management process/procedure as well as tool workflows following common cloud best practices. In addition, this position will continuously collaborate with each Cloud Property DevSecOps team to organize and schedule both production impacting and non-impacting changes. The role will drive continual improvement into the greater process through data-driven decisions to increase further stability and overall elasticity into the Global Oracle Cloud Environment. The Oracle Cloud SaaS business is a major focus point of the company and area of extremely rapid growth.

KEY RESPONSIBILITIES

  • Responsible for managing global Change Management team focused on ensuring proper coordination, communication, and execution planning takes place prior to changes being made into live environments

  • Meet regularly with CloudDevSecOps teams to build change schedules and ensure adequate change execution resource availability.

  • Ensure a common change execution processes for all change types at cloud scale

  • Develop, document, and deploy best in class change management process and procedures

  • Develop change management metrics, KPIs, and trend analysis

  • DirectDevSecOps teams to follow documented standard operating procedures as well as guide the development and thoroughness of existing documentation to constantly improve the environment and supportability of the Oracle Cloud environment

  • Translate identified process and procedures into tracking tool workflows to achieve deployment efficiency, required metrics and general stakeholder visibility to individual change execution status

  • Conduct post maintenance window review to identify areas of improvement. Continual follow up of identified action items may be required until resolved

  • Measure and manage team performance for change management execution

  • Communicate information both to senior management as well as local CloudDevSecOps teams regarding necessary process/procedures adjustments

  • Participate within postmortem investigations for change induced outages and provide review and resolution suggestions for both internal and external customer consumption

PREFERRED SKILLS & EXPERIENCE

The candidate will have deep experience in Post-Sales Technical support and more specifically will have the experience described below:

  • College diploma or university degree in the field of computer science and or team management and/or 8 years equivalent work experience

  • Overall understanding of cloud-based architectures

  • Prior experience in mission-critical cloud-based support role

  • Familiarity with common cloud change management best practices

  • Have familiarity with Regulatory and Compliance frameworks (FedRAMP, PCI, HIPAA, etc.)

  • Experience working for cloud SaaS service providers

  • Strong written and verbal communication skills to coordinate with local and English oriented teams

  • Strong analytical skills to review data trends and execute data-driven decisions

  • Project release planning and management experience

  • Familiarity of Oracle Cloud platform technologies

  • Awareness of general LAMP and WAMP platform architectures

  • ITIL Practitioner

  • Prior experience with documentation and management tools such as Confluence and JIRA

REQUIRED PERSONAL ATTRIBUTES

  • Strong customer service orientation

  • Proven analytical and problem-solving abilities

  • Good written and oral communication skills

  • Enriching interpersonal skills

  • Ability to present ideas in business-friendly and user-friendly language

  • Highly self-motivated and directed

  • Keen attention to detail

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Experience working in a team-oriented, collaborative environment

EDUCATION

A Bachelor of Science degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry with 3.0 GPA

OR proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

ADDITIONAL INFORMATION

As part of Oracle's U.S. employment process, candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

  • Prior Employment Verification

  • Education Verification

  • Social Security Trace

  • Criminal Background Check

  • Motor Vehicles Records (where required for position)

Oracle Supports Workforce Diversity

Job: *Information Technology

Organization: *Oracle

Title: IT Director

Location: United States

Requisition ID: 210000CS

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