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Ent Credit Union Interactive Teller (ITM) Agent - Part Time - INTER02646 in Colorado Springs, Colorado

The Interactive Teller position provides quality member service throughtechnical competence, assuring work quality and Member service standards areupheld and maintained. Handle member transaction and account requestseffectively and accurately through an Interactive Teller Machine (ITM)based web-cam environment, exercising sound business judgment indecision-making, while providing personal and professional memberexperience. Maintains compliance with Credit Union policies and procedures,as well as financial regulations to include BSA (Bank Secrecy Act) and theChronological Log. The Interactive Teller must excel in service, qualitycommunication, product knowledge and offerings, and accuracy while meetingall service, performance and safety standards.The Interactive Teller position resides in the Call Center providing real timeteller assistance to members from a centralized location through videotransmission via the Interactive Teller Machine (ITM). The InteractiveTeller utilizes multiple computer and communication applications including:Symitar, Teller Now, Synergy, Application Extender, Online Banking ADMTool, True Checks, Network Management, ITM Dashboard, and EntsElement. Perform duties in compliance with regulatory requirements whileadhering to Ents Accuracy and Financial Difference policy.The role of the Call Center is to serve as the first point of resolution forall members. This is completed by providing an efficient, cost effectiveservice and sales alternative for existing and prospective Ent members on alocal and national level, while delivering consistent world class serviceutilizing multiple computer applications and inbound telephone technology.This must be done while adhering to Credit Union compliance, regulations,policies and procedures. Representation is demonstrated through patience andcomposure, while comprehending and empathizing with member needs, devotingtime and effort to satisfy members requests. Thorough research and problemsolving skills are a necessity while demonstrating a self-starter behavior anda willingness to help others while practicing effective communicationsskills, both written and verbal.Essential Duties and Responsibilities:Provides efficient and accurate service to MembersCall Center Operation SupportCredit Union RepresentationAdministrative Duties / Other Duties as assignedMinimum formal education required for this position:High School Diploma or EquivalentMinimum work experience:1+ years financial institution experience, preferably as a call centermember service representative or a Service Center Representative with tellerexperience.1+ years customer service and or sales experienceInbound phone experience preferredLeadership experience preferredTechnical or specialized knowledge/skills:Basic computer skills, including the ability to use Windows, MicrosoftWord and Office, Symitar, Teller Now, and complete multiple tasksutilizing various databases.Basic typing, computer, and ten-key requiredExcellent organizational skills requiredExcellent oral and written communication, including presentation skillsGood Troubleshooting and independent decision making skillsAbility to detect fraud in order to minimize loss to the Credit UnionProfessional interpersonal relationship skillsKnowledge of Credit Union Policies, Procedures, and Audit requirementsAble to understand member needs and offer appropriate upsell or cross-sellsolutionsAbility to empathize with the member and offer solutions that are reasonablefor both the Member and the Credit UnionCertifications required:NoneEnvironmental, physical and psychological requirements:Must be able to sit or stand for prolonged periods of time in a climatecontrolled environment.Must be able to use fingers, hands, wrists for repetitive tasks such astyping, using a mouse, handling paper, and operating a telephone.Demands for visual and auditory acuity are typical of an office environmentand include being able to understand member requests through a speaker orheads

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