AT&T Field Systems Engineer (Government) in Colorado Springs, Colorado

The Field Systems Engineer provide logistics, installation and maintenance support of AT&T UC SCSS contract equipment suites at US Army datacenters worldwide. Technician shall provide said support with dispatch personnel who shall rapidly respond to provide maintenance, replacement parts, and other services in order to maintain or restore Army UC SCSS services to their optimum performance level and availability. For OCONUS locations, critical spares shall be maintained at a theater location for rapid theater-based dispatch personnel to provide quick restoral of service. Other logistic requirements shall be satisfied and sourced from US-based locations.

  • Perform on-demand and scheduled maintenance on Army UC SCSS suites of equipment

  • Monitor the performance of, and maintain Army UC SCSS suites of equipment as required, in close coordination with the NOC/SOC.

  • Repair or replacement of servers, storage systems, routers, switches, and other hardware

  • Interact with datacenter and NOC/SOC personnel via telephone, email, web portal, etc.

  • Respond to demand maintenance by shipping and receiving of servers, networking equipment, remote power consoles, etc. to maintain availability and reliability of Army UC SCSS

  • Ensure peak performance by installing and maintaining firmware and software

  • Performance of all storage, virtualization (compute and network), and disaster recovery (DR) functions.

Required Experience, Education, and Certifications:

  • Firm grasp of advanced aspects of Datacenter Virtualization including, VMware vSphere, enterprise storage and fiber channel switching, Windows Server Hyper-V and overall performance tuning of these technologies

  • Superior understanding of storage protocols and technologies (FC, iSCSI, NFS, SAS, SATA, SSD), as well as data replication and disaster recovery (DR) techniques and strategies.

  • Environment, policy, procedure, work instruction documentation and upkeep

  • Change management (ChM) procedures and ChM compliance processes

  • Incident response and resolution; Participate in investigations into problematic activity.

  • Perform the deployment, integration, and initial configuration of the Army UC SCSS suites

  • Maintain operational configurations of Army UC suites as per the established baselines.

  • Monitor the Army UC SCSS suite for efficient and appropriate operations.

  • Review logs and reports, interpret the implications of that activity, and devise plans for appropriate resolution

  • Participate in the design and execution of best practices assessments, disaster recovery tests, and security audits

  • Provide on-call support of Army UC SCSS suites.

Desired Experience, Education, and Certifications:

  • Bachelor’s Degree from a regionally accredited institution in computer science, mathematics, engineering, or a closely related field is preferred

  • Four (4) or more years of Enterprise Datacenter Experience

  • Technical and working experience and knowledge of routing, switching, internet protocols, and monitoring

One or more of the following related Certifications: VMware Certified Professional (VCP), VMware Certified Design Expert (VCDX), Cisco Certified Network Associate ( CCNA) Datacenter, Microsoft Certified Systems Administrator (MCSA), or Microsoft Certified Systems Expert (MCSE).

Good interpersonal skills, computer skills, Microsoft Office suite

Robust troubleshooting skills, preferably in a large-scale datacenter environment

Linux system administration experience a plus

Required Clearance: Active SECRET

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V