Colorado Veterans Jobs

Colorado Veterans Jobs

Job Information

MedAssist Coordinator - Service Excellence in Colorado Springs, Colorado

DESCRIPTIONDEPARTMENTService QualityHIRING MANAGERAssistant Quality .and. Training ManagerREPORTINGAssistant Quality .and. Training ManagerPOSTING LOCATIONAny CO location or remoteSTATUSFull Time, ExemptPOSITIONSERVICE EXCELLENCE QUALITY COORDINATORPosition Purpose:The primary purpose of this position is to oversee a team of Quality Analysts.and. Auditors whose primary functions are to identify, analyze and enhancecompetencies of associates and ensure delivery of service level qualitymetrics per our customer agreement in alliance with Firstsources core values.This person would be responsible for performing a variety of tasks includingbut not limited to: directing audit/feedback activities commensurate toproduction standards, establish priorities and maximize usage of assignedresources, evaluate and recommend alternative auditing procedures forcontinuous improvement and support the day to day functions of their assignedtCompetencies:* Technical capacity* Organizational skills* Problem Solving/Analytical* Customer/Client Focus* Time Management* Collaboration* Performance Management* Leadership* Business AcumenKey Accountabilities/Responsibilities:* Direct, review .and. report daily audit/feedback activities of assigned team.* Conduct meetings regularly with assigned team and senior executives to keepconsistency in teamwork.* Be involved in daily team driven actions to help develop improvements toachieve associate level merit.* Provide timely quality follow through in the form reporting and escalations.* Develop and maintain a repository of internal monitoring results .and.feedback to identify trends and target improvements for associate teams.* Ensure effective communication with all members of assigned staff, sitelevel .and. senior executives.* Assist in the implementation of policies, operating procedures and qualitysystems as directed by senior management.* Stay abreast of the new trends and tools in employee development.* Support the Service Quality unit by identifying new initiatives to includeexpanding the quality program scope and maintenance of processing models,guidelines and scoring methodologies.* Performs other work related duties as assigned.Desired Knowledge and Skills:* Previous work experience in quality assurance, and a dedication to quality.and. improvement.* 1+ year(s) experience in a supervisory capacity leading teams, bothphysically and remotely.* Proven quality results and an understanding of what constitutes a qualityproduct/interaction.* Ability to identify opportunities for improvement in processes .and. struggles

DirectEmployers