Colorado Veterans Jobs

Colorado Veterans Jobs

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MedAssist Collection Representative in Colorado Springs, Colorado

DESCRIPTIONFIRSTSOURCE IS HIRING FOR COLLECTIONS REPRESENTATIVESPOSITION PURPOSE:The Collections Representative serves customers by educating them on accountstatus, attempting to secure a payment or make payment arrangements, andsolving any problems they may have with their accounts. The goal is to helpour customers build and retain a strong credit standing and maintain acustomer for life.ESSENTIAL DUTIES AND RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED TO):*Manage inbound and outbound collection calls*Perform account level research*Overcome objections that customers may have about making payments towardstheir account.*Helping customers understand their account(s) and responsibilities*Document according to procedure.*Complete required training (including, but not limited to, annualcertifications).*Utilize reports, tools and resources available to recall necessaryinformation.*Exhibit effective skip tracing techniques when applicable*Effectively diffuse anger, tension, and hostility, within regulatoryguidelines, of customers expressing concerns.*Maintain superior quality assurance results*Be open and receptive to feedback, and change behavior to improveperformance.THE STATEMENTS ABOVE ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OFWORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. OTHER DUTIES MAY BEASSIGNED AS NEEDED. FIRSTSOURCE ADVANTAGE, IS AN EQUAL OPPORTUNITY EMPLOYERTHAT DOES NOT DISCRIMINATE ON THE BASIS OF AGE (40 .and. OVER), RACE,COLOR, RELIGION, SEX, NATIONAL ORIGIN, PROTECTED VETERAN STATUS,DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY OR ANY OTHER PROTECTEDCLASS IN ACCORDANCE WITH APPLICABLE LAW.#IND-FSAQUALIFICATIONSEXPERIENCE AND TRAINING GUIDELINES:*High School Diploma or equivalent.*One year customer service experience required.ENVIRONMENTAL CONDITIONS:Generally works in office environment.PHYSICAL CONDITIONS:Essential functions may require maintaining physical condition necessary forstanding, walking, sitting, use hands to finger, handle, or feel;reach with hands and arms; and talk or hear. Specific vision abilitiesrequired by this job include close vision and ability to adjust focus.ADDITIONALLY:*Sitting for long periods*Repetitive hand/finger motion (using keyboard)*Stressful Situations with time constraints

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