USAA CAT Property Field Adjuster - Colorado Springs in Colorado Springs, Colorado
Purpose of Job
Company Vehicle Provided
Looking for experienced Property Field Adjusters in Colorado Springs to join our dedicated Catastrophe Team
This is an exciting opportunity to join our newly formed Dedicated Catastrophe Team, serving members impacted by catastrophe events with a primary focus on wind and hail events. Adjusters in this role will focus on utilizing technology and desk adjusting for a virtual first approach to inspections and claims handling and will also be responsible for physically inspecting losses within their locally assigned territory. Field Adjusters in this role may expect to travel outside of their local territory to respond to catastrophes in other regions when needed.
Within defined guidelines and framework, provides PROPERTY claims service face-to-face directly with members and third-party customers in the field or using virtual technology. Investigates, evaluates, negotiates, and settles moderately complex to complex property claims presented by or against our members. Analyzes coverage and negotiates equitable settlement in compliance with all state regulatory requirements. Recognizes and empathizes with members’ life events as appropriate.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)
USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Adjusts moderately complex to complex structure claims involving moderate to high severity, and Loss of Use claims involving moderate to high dollar value. Also adjusts Section II liability claims by identifying exposures and coordinating with liability adjuster to handle the claim.
Makes independent decisions within authority guidelines regarding determining policy status and coverage.
Coordinates with Property Direct Repair Program (PDRP) vendors, general contractors, public adjusters and Personal Property Field Adjusters to facilitate claims resolution.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime and deployment travel during designated CATs.
Serves as a resource to team members and inside adjusters.
High School Diploma
General Equivalency Diploma
2 years of experience handling dwelling claims writing moderate to large property estimates.
Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
Intermediate residential property construction knowledge.
Intermediate knowledge and proficiency in Xactimate estimating platform.
Strong negotiation, investigation, communication, and conflict resolution skills.
Advanced knowledge of property insurance policies and endorsements.
Ability to travel and/or work catastrophe duty when needed.
Physical Demand Requirements:
Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
Ability to crouch and stoop to inspect confined attic spaces and go beneath homes into crawl spaces.
Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
2 years of property claims adjusting as a Property Field Adjuster; to include: Residential, Commercial, Farm/Ranch, Exterior/Interior inspections, Large Loss, wind/hail, hurricane, tornado, fire, and sewer backup, etc
Prior deployment adjusting dwelling losses in the field during Catastrophes
Experienced using high resolution aerial imagery, reviewing before and after imagery of residential structures to assess damages and make claim decisions
Currently hold an active Adjusters License
Ability to travel and/or work catastrophe duty as needed
Experience utilizing drone technology
Xactimate Level 1 or 2 Certified
Currently reside in or ability to self-relocate to Colorado Springs, CO
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $$54,800.00 98,700.00 USD
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is not available for this position.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.