Comcast Order Management Coordinator (Renewal) - 9601 E. Panorama Cir, Centennial, CO in Centennial, Colorado
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Benefits start Day 1 for New Hires.
Responsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Employees at all levels are expect to:
-Understand our Operating Principles; make them the guidelines for how you do your job
-Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
-Win as a team-make big things happen by working together and being open to new ideas
-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
-Drive results and growth
-Respect and promote inclusion and diversity
-Do what's right for each other, our customers, investors and our communities
-Review and process Contract renewals for LOB Additions and Removals on already active customers
-Responsible for processing partial disconnect renewals that have VDR's (Voluntary Disconnect Requests)
-Responsible for processing account restarts for customers that have been disconnected and need their services restored
-Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
-Review contract and validate services with customer to ensure accuracy.
-Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
-Responsible for orders that require an advanced technical knowledge
-Supports multi-location customers with multiple services at each location.
-Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
-Navigate through multiple systems to build, track, and monitor orders.
-Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
-Meet scorecard productivity/quality metrics.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
-High School or Equivalent
-Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer