KeyCorp Branch Manager in Castle Rock, Colorado

At Key, we have the opportunity to bring ease value and expertise to ourclients by helping them have confidence and the peace of mind to dream big. Asa Branch Manager at Key, you create an engaging environment for clients andemployees, develop the skills and confidences required of a high-performingteam and profitably grow the business through helping new and existing clientsachieve their financial goals.The Branch Manager reports to the Area Retail Leader. The primary focus of therole is to build, coach, develop, lead and motivate a team that iscapable of providing excellent client service in all interactions, analyzingclients needs, and recommending financial solutions that help Key clientsachieve confidence in their financial wellness and achieve their goals. TheBranch Manager is accountable for branch operations and compliance byproviding direction and guidance to branch staff on operational/regulatoryprocedures, ensuring compliance with operational, security, auditprocedures, and timely completion of branch operational tasks. Responsiblefor managing, staffing, and scheduling all direct report work scheduleswithin the branch. The Branch Manager leads his/her team through consistentexecution of the Branch Playbook to deliver on Branch Goals. Will serve as amarket leader in the local community and/or designated business area.Branch Staffing & Performance Coaching: * Responsible for the staffing of the branch, includingrecruiting/identifying talent, interviewing and selecting the branch team * Partner with Area Retail Leader and Operations Leader to ensurestaffing levels are aligned to staffing model * Instill Key s vision and values with branch team * Create an engaging environment for clients and employees * Responsible for daily execution of the branch playbook * Develop a comprehensive understanding of client needs by utilizing theFinancial Wellness Guide and recommends products and services to help theclient achieve their financial goals * Grow the business through tactics Retention, Expansion andAcquisition * Develop centers of influence and networks in the community to identifyprospective client referrals * Lead in daily branch huddles and hold team accountable to relatedactivities and expectations * Develop branch staff through observational coaching sessions, jointsales calls and using the coaching model and developing/utilizing individualdevelopment plans * Responsible for developing the branch team s understanding of Key sproducts and services, Key s sales and service process and the competitivelandscape * Execute a consistent disciplined coaching and performance managementprocess providing training and recognizing/rewarding high performers * Lead by example and ensure consistent delivery of distinctive servicefor all clients * Develop the skills and confidences required of a high-performing teamand profitably grow the business through enduring client relationships * Responsible for successful onboarding and training of new employees * Develop strong partnerships with Operations Leaders, FinancialAdvisors, Mortgage Advisors, Small Business colleagues and other line ofbusiness partners focusing on client acquisition and deepening therelationship of current clients; effectively manage internal and external COIsBranch Operations: * Provide guidance and direction to branch staff positions to ensurecompliance of regulatory, security and internal controls, which includestimely completion of all branch operations tasks * Ensure satisfactory (or better) branch audits * Review and certify completion of continuity and recovery activities * Ensure the branch focuses on operational processes to enhance theclient experience * Report and follow up on branch facility issues that hinder branchoperations * Monitor and coach customer service behaviors to exceed servicemeasurement goals within the branch * Provide opportunities for the se