Colorado Veterans Jobs

Colorado Veterans Jobs

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Northland/Eagle/Vyve Broadband Technician in Burlington, Colorado

Eagle, Vyve and Northland are leading broadband Internet providers servinglargely non-urban communities in 16 states. A technology leader in the cableand broadband sectors, Vyve Broadband offers an extensive range ofbroadband, fiber connectivity, cable television and voice services forcommercial and residential customers. Residential services include high-speedInternet with speeds up to Vyve Gig, all-digital, high-definition videoand fully featured digital voice. Vyve Business Services provides opticalEthernet, PRI and hosted voice services to the business community.Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas,California, Colorado, Georgia, Idaho, Kansas, Louisiana,Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee,Texas, WashingtoJOB SUMMARYThe Broadband Specialist performs routine installations, disconnects,pre-wires, change of service, and multiple dwelling unit (MDU) wiringfor video, voice, and date of residential and commercial customers.Ability to troubleshoot from the tap to the customer premise equipment inorder to repair and/or restore all subscribed services.Provide customer education on all products, equipment, and services.Provide exceptional service and first call resolution to service issues. Ableto identify other services and products needed by the customer and providereal time upgrades, sales and upgrades will be a job requirement.Flexibility of hours worked and overtime required for a 24/7 operation. Workis indoor and outdoor in all weather conditions.Job ResponsibilitiesPerforms customer drop installations, reconnects, disconnects,additional outlets, and service upgrades / downgrades from the tap to thecustomer's equipment in single premises and MDUs, following safe workpractices, Vyve Broadband installation practices, NEC and NESCrequirements, and local ordinances, in order to provide video, voice, and dataSurvey the installation route and reviews proposed route with the customer inorder to obtain agreement on the location of cable outlet(s)Review all requested services with the customer in order to ensureunderstanding and accuracy of the order.Cleans, maintains and stocks vehicle and equipment in order to be preparedto perform required dutiesInspect existing bond or make new bond in according with the NationalElectrical Code (NEC) in order to protect employees, customers, andequipment from electrical shock or damageEnsure proper clearance of all drops in accidence with the National ElectricSafety Code (NESC)Installation .and. certification of all customers premise video and data linesthat entail climbing poles, ladders, crawl spaces, attics and otherassigned heightsReconcile customer payments and equipment that include cable box, modems,local power supply unit and network face Internet unitReview maps to route job orders in an efficient and timely mannerAttend all required technical, safety and team meetingsThorough knowledge of cable and internet products, programming choices andprices.Complete associated paperwork with each work order in a timely manner in orderto ensure all details of the work are recorded for entry in the customer'saccount when work is checked in.Properly operate and maintain installation tools and equipment.Report vehicle repair or service when required and/or prescribedAdvise supervisor immediately of any accidents, losses, injuries orproperty damageInstall Internet service to include Network Interface Card or USB adapter,perform full Internet and RF installationsProvide customers with product and service informationSell complete packages, upgrades services and saves customers fromdowngrading or disconnectingWork frequently includes excessive noise, fumes, dusts, gases,chemicals and requires lifting up to 70 lbs.Perform other duties as needed to meet customer expectationsMinimum RequirementsHigh School Diploma or equivalent.Six months to one-year experience preferred.Valid driver's license and satisfactory driving record.Skilled in communicating wi

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