Lumen Sr Project Manager - Remote in BROOMFIELD, Colorado
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Project Manager is the primary single point of contact for large-scale billing-related projects with significant complexity. The Project Manager is responsible for planning, organizing and managing the business’ implementation to meet scope, timing, and overall project outcomes. This role also serves as Agile Product Owner to a development team responsible for delivering value to billing, payment, and portal functions. Agile roles are not passive positions on an org chart. They proactively work to gain the skills needed to provide great customer value, master their role, and support others to be the best they can be.
The Main Responsibilities
• Develop, plan and manage implementation of activities for highly complex projects for external/internal customers from project inception to testing and release.• Accountable for timely project completion and delivery.• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. • Develops project progress and status reports.• Coordinate and facilitate project meetings. • Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.• Accountable for content decisions for your delivery team• Gather and define what functionality is needed • Optimize the value of the delivery team’s work • Own and prioritize team backlog items • Collaborate with other roles to provide the content development• Confirm and/or validate that delivery team’s work is complete• Point of contact/liaison for the vendor than manages the billing portal
What We Look For in a Candidate
• Bachelor’s Degree and 3+ years of related experience• Implementation experience with more than one of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.• Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment.• Ability to communicate effectively, strong customer communication skills are a requirement• Ability to deal with remote client relations through phone, email & online sources in order to enhance the Partner experience.• Basic telecommunications technical knowledge required• Demonstrated ability to use and apply Business Acumen.• Working knowledge of Microsoft Office Suite• Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support.• Ability to quickly understand technical aspects of product/service, both from a functionality perspective but also from an operations/set up perspective and be able to articulate it to a less technical audience. Preferred:• CAPM or PMP Certification• Certified SAFe Product Owner• 4+ years in project management or related experience
Requisition #: 236751
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.