Bright Horizons IT Application Support Analyst in Broomfield, Colorado

78947BRJob Title:IT Application Support AnalystJob Description:

Support the continued development and maintenance of multiple applications (including mobile app as needed.) This role will perform second level application troubleshooting, issue resolution and root cause analysis and may assist in technical implementations.

What you will be doing:

  • Implement and support medium-to-large scale projects while working directly with technical and functional business teams.

  • Troubleshoot end—user issues and tickets within problem ticket system to resolve or escalate issues with all applications, as a member of the Application Development/Support team.

  • Work with external vendors to troubleshoot and resolve internal applications.

  • Design and implement support tools for day-to-day maintenance of internal tools as needed.

  • Assist in creation of application troubleshooting documentation.

  • Respond to client service requests that range from ad-hoc reporting to system enhancement requests that require opening a ticket for system development. May require after-hours support via rotation schedule with other team

Req Number:78947BRState:Colorado Zip/Postal Code:80020City:BroomfieldJob Category:Information Technology Posting Title:IT Application Support AnalystFT/PT:Full-Time Job Type:RegularJob Requirements:

  • Bachelor’s Degree in Computer Science, a related field, or equivalent education and/or experience.

  • Background in providing technical application support for web applications.

  • Excellent communication skills, ability to communicate with a wide variety of people both written and verbal.

  • Previous experience in troubleshooting application-related problems

  • Strong analytical skills required.

  • Follow-through and responsiveness to customer needs is a priority

Additional Information:Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.

Job Category 2:Corporate